Leader Customer Delivery | Nexus / Routing / Switching | 10+ years

  • Location:
    Bangalore, India
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
    Cloud and Data Center, Networking
  • Job Id

Who You'll Work With

Cisco Services helps customers around the world achieve business outcomes and solve their toughest challenges. Come and be a part of the incredible Cisco Technical Services team – we provide a compelling reason for customers to choose Cisco repeatedly.

Technical Services is a team of world-class technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experiences. our success is validated through outstanding financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

The TAC team is group of highly skilled, dynamic, diverse, and hardworking engineers who go above and beyond in assisting not just the customer but also their teammates and peers. “Work hard, play harder” is the motto of the team.

Who You Are

Typically a TAC Managers leads and Supervises the activities of a team of 18-20 engineers, with responsibility for results in terms of customer satisfaction and delivery assurance

  • Motivate, drive and lead the team to meet and exceed key performance metrics for TAC
  • Drives a high level of engagement with the employees by adopting tools and best practices
  • Works with little or no direction and is mindful of organizational goals and objectives.
  • Independently identifies complex issues and resolves complex problems that impact strategic direction.
  • May act as a SPOC (single point of contact) for TAC delivery in certain customer accounts.
  • Demonstrates strategic skills. Partner with regional and global CX Stakeholders to proactively address customer issues
  • Complete understanding of and experience in leading a team in applying all elements of Technical Consulting.
  • Proven business and technical expertise and extensive customer service engineering experience.
  • Detailed understanding of networking technology and strong technical knowledge of company products.
  • Ability to formulate and deliver complex presentations throughout Cisco and to customer technical departments. Prepare and present periodic reviews like Operations review and Quarterly business Reviews.
  • Demonstrate proven business acumen and horizontal thinking.
  • Having a deep technical proficiency in any of Cisco’s products and technologies is helpful
  • Experience in a TAC or NOC environment, customer support, knowledge of inter-networking technologies and the competitive marketplace.
  • Prior experience in working in a Global support environment, 24*7 support would be an added advantage
  • Should possess 3-5 years of prior management experience.
  • Typically requires BSCS or BSEE or equivalent plus 8-10 years-related experience.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us inquisitive cities, connected cars, and handheld hospitals. And we do it in style with outstanding personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.