Cisco Careers

What You'll Do

CX Centers is seeking a Professional Services Delivery Manager to lead a team of Consulting engineers who lead and / or support technical delivery of professional services projects and technical solutions in Service Provider Mobility TG aiming to meet customer needs and provide expected business outcomes.

The ideal candidate demonstrates knowledge of Cisco processes and team dynamics across the organization, as well as the superior coaching and motivational skills required to engage, develop and retain top talent on a high-performance team.

This role will report to Senior Manager in Service Provider Mobility group, APJC CX Centre Bangalore. The Manager will work with local and regional peers to deliver the following priorities and outcomes:

• Growing robust team, developing people, and creating a shared vision
• Handle and Develop Talent: lead the organization in active listening and career development with a comprehensive focus on building role-relevant technical, business and leadership skills and certifications.
• Responsibility for results in terms of customer utilization and overall customer experience.
• Planning the workload among team members while maximizing delivery value and meeting project timelines
• Handling project blocking issues and assuming ownership for the end-to-end customer experience.
• Leading team operations by advising and coordinating activities consistent with established goals, objectives, budget, and policies
• Ensuring ongoing performance improvement by crafting and deploying systematic processes aligned with department objectives
• Works with little or no direction and is mindful of interpersonal goals and objectives. Independently identifies complex issues and resolves sophisticated problems that impact strategic direction.
• Accelerate Customer success and loyalty: Deliver excellence in every interaction whether with an external customer or partner, an internal partner or colleague. 
• Leads and advises the planning, implementation, and management of Customer deployment projects, Software recommendation, Network Assessment, and Consulting and/or Customized services
• Operational Excellence at Scale: Meet/exceed Customer Satisfaction targets across product lines, geographies, and teams with overall measures. Sponsor and Execute Local Site initiatives that drive a culture of Innovation, Employee Engagement, Quality, and Certification Culture.
• Accelerate Employee Engagement: Drive business impact by being a diverse and broad leader who actively engages employees and business partners in a way that they feel welcomed, valued, respected, and heard. This behavior drives improved engagement, which can result in team collaboration and innovation.

Who You’ll Work With

Service Provider Mobility TG is team of elite technical professionals whose #1 focus is to help customers plan, design, deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

You will be part of a dynamic, fast-paced, and supportive team that’s built to handle the professional services for some of Cisco's biggest customers. You will be given the opportunity to work alongside many of Cisco's Customer Experience organizations and will receive unique insight into the IT services industry all the way from pre-sales to day 2 support on some of Cisco’s key customers.

Who You Are

• You live ‘Customer Obsession’ and excellence.
• You are a role model, exhibiting personal competencies of self-awareness, self-regulation, self-motivation, and social awareness.
• You have the ability to build and develop a high-performance consulting team by articulating an overall vision, strategy, and organization goals and driving the team to meet or exceed performance goals and metrics.
• You have talent for mentoring and developing hard-working teams and a pipeline of talent.
• You have experience in building diverse teams by utilizing innovative approaches with tangible actions to attract, retain, develop, and engage people who diverse.
• You have a proven track record to break down barriers to collaboration and partnership, in a global and highly sophisticated environment.

Minimum Requirements

• Typically requires BSCS or BSEE or equivalent plus 15+ years related experience. Experience in service delivery, customer support, knowledge of inter-networking technologies, and the competitive marketplace.
• Must possess a minimum 5+ years of management experience. Complete understanding of and experience in managing a team of Architects and Senior technical talent. 
• Shown business and technical expertise and extensive Professional services engineering experience. Strong understanding and knowledge of Service Provider Mobility technology and strong technical knowledge of Cisco products
• Demonstrates strategic skills. Excellent working relationships with other customer service organizations within Cisco and with appropriate business units.
• Ability to formulate and deliver sophisticated presentations throughout Cisco and to customer technical departments.
• Preference to candidates with experience working with Enterprise or Service Provider customers/segment

Why Cisco 

At Cisco, each person brings their different talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything – people, process, data and things – and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.