Leader. Asset Management

  • Location:
    Mexico City, Mexico
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1376669

What You'll Do

You will lead Asset Managers for AMER within Workforces Experience Services. You will be responsible for successful Asset Management service delivery for GES South customers measured via key KPIs and by working in close partnership with key CX and Sales Stakeholders, Customers and Partners.

As a manager of 10+ employees, your objectives are determined by evolving business priorities and offer evolution. You will optimize process workflow, supervise delivery compliancy, ensuring efficient workload management across your group and supervising for quality deliverables. You and your team will have direct contact with customers and mid to senior level CX and Sales leadership and provide a high level of influence on major Installed Base initiatives across CPS. You will need to make timely and sound decisions under conditions of uncertainty while being accountable for daily business operations, customer and stakeholder satisfaction in alignment to the defined priorities,  individual and team development and performance management

 

Who You'll Work With

Asset Management team will work closely with CPS IBA team, CX BCS Delivery & SFC teams and Renewal Managers, Sales, Partners and customers to ensure Asset Management service deliver the outcome aligned with the service description, key KPIs and customer expectations. The ability to communicate effectively, influence, and negotiate above and across. You will partner with peer-level managers multi-functionally and are responsible for individual and team development. You assist in strategic development/implementation for the organization and develop long-term business relationships with cross-functional teams.

 

Who You Are

You have knowledge of Service Delivery / Operations and the key aspects of the End-to-End lifecycle management. You are a proven leader in driving service delivery and business process improvements and transformation. You love challenges that require logic and analysis and can synthesize the issues into manageable priorities. Minimum requirements include:

 

BA/BS degree or equivalent plus 3-5 years of experience including 2-5 years of team lead or management experience. 

Industry/Technical/Business knowledge.

Validated management skills

Previous experience& knowledge in Lifecycle Management / Asset Management

Knowledge of CX and Sales priority management and understanding of cross-functional intricacies is also preferred

 

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

 

 

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

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