Lead User Experience Designer, Customer Experience

  • Location:
    Offsite, San Jose, California, US
  • Area of Interest
    User Experience Design
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do
Cisco's Customer Experience Design Group is looking for a Lead User Experience Designer to work with us to reinvent the customer experience across the entire lifecycle of our portfolio; from sales, to support, to product renewal. You will work on initiatives that range from incubating a design- centric proof-of-concept, to digging into the details of strategic products to transform them into something our customers can't live without. Most importantly, you relish interacting with customers, having your design ideas and assumptions tested, and using customer feedback and insights to build the best experiences for them, while meeting product requirements and business needs.
Your Responsibilities
• Drive strategic initiatives via proof-of-concept designs and prototypes
• Design and validate new experiences via mockups, wireframes, flow diagrams, sketches, and other UX artifacts
• Collaborate with cross-functional business and engineering leaders to gain insights and into project goals, feasibility, and timelines
• Utilize insights from customers, partners, and internal stakeholders to improve business processes
Who You'll Work With
You will be part of an innovative experience design team responsible for reimagining the way customers and partners interact with Cisco. Our team develops forward-looking applications, solutions, and services across cloud, desktop, and mobile platforms.
Who You Are
• proven experience with multiple products or across multiple domains
• Bachelor's or master's in UX, HCI, graphic design, or related field
• A portfolio that demonstrates your design talent, including conceptual models, navigation and user flows, information design, and mock-ups
• Solid knowledge and understanding of user-centered design product development
• Ability to generate end-to-end designs - from concept through production detailing
• Proven experience developing and communicating UX design guidelines and design specifications
• Ability to work in cross-functional teams that include product management, engineering, QA, and other UX professionals
• Proficient with leading design software such as Figma, Sketch, the Adobe Creative Suite, etc.
• Experience using user-research methods, analytics, and other insights to guide product direction
• Excellent written, verbal, and time leadership skills
Bonus, you also have experience in:
• E-commerce, payment, or support solutions
• Both Enterprise and Consumer designs
• Crafting data analytics applications or dashboards with sophisticated data visualizations
• Mobile app design
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!


U.S. Vaccination Requirements
Cisco requires all U.S. employees to be fully vaccinated or have an approved religious or medical accommodation. Candidates accepting an offer must provide proof of vaccination status on their first day. If someone anticipates requesting an accommodation for this requirement, they must receive approval before the start date. Candidates receiving an offer will receive additional information about the accommodation process at the time of the offer. All offers of employment are contingent upon complying with Cisco's vaccination policy.