Implementation Engineer

  • Location:
    Tulsa, Oklahoma, US
  • Area of Interest
    Technical Support
  • Job Type
    Professional
  • Technology Interest
    Collaboration, Video
  • Job Id
    1236498
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Job Description
We are seeking a versatile individual who can work in a fast-paced, customer & technical support environment. The position is responsible for coordination of customer turn-up activities for our BroadCloud PBX (hosted VOIP solution). This includes direct phone- and email-based interaction with end-users to coordinate actions and provide guidance to ensure customer readiness and a smooth service implementation experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Manage service orders, ticket creation and coordination of implementation setup calls
Answer reactive helpdesk & customer support inquiries via phone & email
Monitor, coordinate and track implementation activities/milestones
Coordinate LNP activities related to customer implementation
MINIMUM REQUIREMENTS:

EDUCATION & CERTIFICATIONS:

Technical degree, technical certification, or equivalent experience of 5+ years in telecom call center, customer service environment or technical support
SKILLS, KNOWLEDGE & ATTRIBUTES:

Excellent verbal, written and interpersonal communication skills
Customer service soft skills are a must
Customer project management is a plus
EXPERIENCE:

Telecom service delivery, customer or technical support environment
Customer service and support methods & procedures
5+ years in a telecom call center, providing customer service or technical support