IT Events Collaboration Solutions Architect

  • Location:
    San Jose, California, US
  • Area of Interest
    Information Technology
  • Job Type
    Professional
  • Technology Interest
    Collaboration, Video
  • Job Id
    1320321

 

Our IT Events and Video Streaming Services team has an exciting opportunity for an experienced Collaboration Engineer/Architect to provide production video services architecture, implementation, and support for Cisco IT Events video conferencing services. These services are delivered utilizing a wide array of cloud and on premise technologies including Cisco Unified Communications Call Manager (CUCM), Cisco Jabber Soft Phone, Cisco Telepresence and WebEx video Endpoints, and Cisco Meeting Server. 

 

Essential Duties 

·        Perform architecture design, implementation, and support for IT Events video services such as Cisco Unified Call Manager (CUCM), Cisco Expressway, softphone clients (e.g. Jabber) on PC/Mac/iOS/Android platforms, Cisco WebEx Suite of products and WebEx endpoints, and other IP-telephony and video products as required. 

·        Serves as technical resource for the troubleshooting and resolution of complex telecom and communication problems. - Develop and/or integrate software tools in support of video endpoints and systems. 

·        Adhere to Information Technology Infrastructure Library (ITIL) processes and procedures for Change, Release and Problem Management. 

·        Understand and follow appropriate security policies and procedures. 

 

Required Skillsets 

·        Intermediate understanding of Cisco's cloud native and on premise collaboration architectures 

·        Foundational understanding of Public Cloud services like GCP, AWS, Azure etc 

·        Plans projects; establishes timelines and completes cost analysis; including vendor comparisons. 

·        Broad knowledge of video conference solutions; telecom systems; dial plans; switching architecture; unified communication systems; structured cabling. 

·        Broad technical experience implementing enterprise services and providing technical support in an enterprise unified communications environment. 

·        Experience providing operational and technical support and testing expertise of video conferencing technologies including current & relevant Cisco Systems Unified Communication and WebEx suite of products and related systems. 

·        Experience troubleshooting highly technical issues in telecommunications and networking services. 

·        Proficient interpersonal, verbal and written communications skills, with an ability to effectively communicate technical information, document work and prepare/present technical information to others. 

·        Ability to work independently with a high degree of maturity, discretion, and judgment. 

·        Highly-advanced knowledge of and significant technical experience with virtual environments, and/or related hardware. 

·        Programming experience with Python/Ansible or other tools for automation 

·        Experience with VMWare Virtual environments (NSX-T) and/or containerized environments (Docker or Kubernetes). 

 

Desired Qualifications 

• Cisco CCNA/CCNP Collaboration or equivalent experience 

• Bachelor's degree in a computer or engineering related fields or equivalent combination of technical training and experience 

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