IT ENGINEER DNS-DHCP-Address Management
Location:Bangalore, Karnataka, India
Area of InterestInformation Technology
What You'll Do
As a member of the DNS-DHCP team, you will have an interesting opportunity to not only provide daily operational support to keep these services up and running but will also be part of an exciting journey in transforming how we operate and deliver these services. Some of the examples are: developing software-driven automated secure solutions, assessing and implementing DNSSEC, DNS AnyCast, Recursive DNS in Cloud, just to name a few. This role presents the opportunity to develop solutions, designs and implement these in a global, complex and interesting enterprise environment. Some of the operational tasks include large and complex DHCP scope and DNS zones move, adds and modifications, providing incidence and problem management and on-call support.
This role will provide you the opportunity to lead key activities to progress your career. These responsibilities include some of the following:
Provide advanced technical support during business hours and occasionally during non-business hours on a rotating on-call basis.
Resolve highly complex or critical incidents involving multiple enterprise services, lead and/or engage in Service Restoration and Root Cause Analysis Activities as the need arises
Find opportunities for internal process improvement
Monitoring ticket queues and resolving customer issues
Work with multi-functional teams including Network Services, InfoSec and Acquisitions to plan and implement required solutions
Build, maintain and update documentation on all DNS, DHCP, and related IP Address Management processes and procedures.
Work with vendors and internal support teams to update, maintain, and patch all DNS, DHCP, and related systems infrastructure.
See opportunities for automating repetitive tasks
Serve as a (DNS, DHCP, IP Address Management) DDI solutions domain expert to internal and external customers.
Must have extensive knowledge of all record types - A, AAAA, CNAME, CAA, NS, MX, SOA, PTR, SPF, SRV, TXT, DK/DKIM, etc.
Support and lead various DDI projects that include but are not limited to systems consolidation, process improvement, data integration, and security and vulnerability management.
Provide Expert level enterprise DNS/DHCP and IPAM architecture, management, and support capabilities.
Must be able to adhere to strict change control policies.
TCP/IP based networking (addressing, routing, understanding of OSI model).
Packet capture and protocol analysis (TCP, UDP, ICMP, packet dissection).
DNS, DHCP, & IPAM (DDI) protocols and security.
Ability to function well in an environment of multiple high priorities and implementation requirements.
Team skills, including the ability to establish and maintain effective working relationships, will be working in a virtual environment.
Perform other related duties as the need arises.
Who You’ll Work With
DNS, DHCP and IP Address Management (DDI) are the critical foundational blocks of the network. Be a part of the DDI team that helps to secure and keeping Cisco’s network operating and functioning without any hiccups. The DDI team within Cisco IT is passionate about providing world-class robust and highly reliable network platform.
Who You Are
BS in Computer Science or equivalent
10+ years hands-on experience on DHCP, DNS and related networking protocols
5+ years’ experience with modern programming languages like Python, Java, etc.
Experience with building APIs and services using REST, SOAP, etc.
Experience in and willing to provide 24x7 operational support and participate in on-call shifts
Knowledge and experience in operating and building solution on Openshift, Kubernetes, Docker containers
Sound knowledge of business application development and support
Knowledge of/exposure to various commercial and open-source products including Prometheus, Kafka, Spark, Grafana, is a plus
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.
We embrace digital and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break, and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take ambitious steps, and we take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.