High Touch Engineer - GTTS Germany IT Infrastructure
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Location:Berlin, Germany
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Alternate LocationEschborn, Germany
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Area of InterestInformation Technology
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Job TypeProfessional
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Technology InterestCloud and Data Center, Networking, Security
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Job Id1415093
While reading our job description, please remember - we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the aptitude to learn and deliver results.
What You Will Do
As part of the Classified Network Support team you:
- Will be responsible for the deployment, daily operation, and availability of internal IT infrastructure and processes used by our team, ensuring that services and equipment are built, set up, maintained, and extended.
- Work directly with a team of highly experienced technical experts in multiple technologies including Cisco Routing, Switching, Data Center, Collaboration, Security as well as extensive software environment and 3rd party hardware.
- Support testing and troubleshooting lab activities for our reactive and proactive service and project teams.
Who You Will Work With
Cisco’s government and enterprise customers receive personalized reactive services from a dedicated team of engineers as part of the CNS Service Team (Classified Network Support).
Being part of the Advanced Services organization, Cisco CNS Germany provides third level support to differentiate our service from regular technical services and support.
The CNS team is currently expanding capabilities and as a new team member you will have the opportunity to work in a fun, challenging, and dynamic environment. Learning and sharing experiences is expected and part of the team’s growth and start up culture, while we continue to build the team and customized services.
Who You Are
In addition to your ability to work as a team member in a collaborative environment, you possess:
- Ability to think and operate independently.
- Excellent presentation and communication skills, to communicate effectively with customers.
- Fluent German and English languages in speaking and writing.
Technical Expertise required
- Understanding of TCP/IP networking and security concepts.
- Knowledge of common Cisco technologies and hardware platforms.
- Must be willing to learn on the job and expand knowledge of implementing and supporting technologies and products used as required.
Experience with any of the following will be beneficial, but not essential:-
Our internal IT infrastructure consists of a diverse mix of hardware and software including but not limited to Cisco technologies.
- Microsoft server and client deployment, maintenance, and operation.
- Linux based server deployment, maintenance, and operation
- Administrating Microsoft applications, like SQL, Exchange, and Active Directory
- Experience on Cisco Datacenter Technologies (ACI, MDS, UCS)
- Understanding of concepts about shared storage
- Virtualization (like VMware vSphere, and Kubernetes)
- Programming skills (.NET, Python, etc.)
Relevant existing CCNA, CCNP, CCIE, MSFT, VMware or Atlassian certification
Our Benefits
Get ready to join Cisco, where we prioritize a positive work environment and team support. Our benefits package includes:-
We change the World, as a High Touch Engineer, you are passionate about Cisco and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our ground-breaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part of a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired!
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
