Head of Growth and Alliances: Webex CX Solutions - APJC

Apply
  • Location:
    Sydney, Australia
  • Alternate Location
    Melbourne, Singapore
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center, Collaboration, Webex (Collaboration)
  • Job Id
    1440223

Meet the Team 

Join a team of incredibly passionate and accomplished professionals, with a culture of collaboration! In a matrixed environment you will work many cross-functional teams including: 

  • Webex Collaboration leadership 
  • Cisco Global CX Business Unit leadership and product management 
  • Collaboration Product Sales Specialists and Solution Architects 
  • Cisco Account Management Teams and executive stakeholders 
  • Channel Partners 

Your Impact 

As an experienced, enterprise-focused Strategic Growth and Alliances individual, you will play a critical role in driving Cisco's growth and market share in the APJC region. You will collaborate with the APJC Director for Webex CX Solutions and the leadership team to shape and execute growth strategies for Cisco's Webex Customer Experience portfolio across APJC, specifically newly launched CCaaS markets for Cisco Webex CX where customer growth is to be accelerated.

This role requires an experienced strategist and communicator, capable of working across cultures and functions to bring clarity, structure and impact to the business, cultivating new enterprise opportunities, with a focus on building a strong, sustainable pipeline for high-value, strategic deals, both within Cisco’s largest installed customers and strategic prospective customers. 

The ideal candidate will have a deep understanding of the CX technology ecosystem across Asia Pacific, strong C-suite relationship-building skills, and a proven ability to navigate complex, consultative sales cycles. This is a future-focused role, ideal for a commercial leader who’s skilled at shaping opportunities early, influencing buying decisions, and positioning transformative solutions for our largest clients.

Key Responsibilities

  • Thought Leadership: Represent Cisco in strategic customer engagements, distilling global messaging into narratives that resonate with APJC markets, delivering keynotes, hosting roundtables, and evangelizing Cisco's innovations in AI-driven customer experience, including proactive engagement, AI agents, and human-agent collaboration.
  • Customer Engagement: Partner with strategic customers to co-develop long-term transformation plans, provide executive-level support, and offer insights on market trends and solution opportunities.
  • Alliance Relationships: Strategic Alliances: Form and drive strategic partnerships with third-party adjacent solution providers in the Customer Experience (CX) space, including leading CRM vendors such as Salesforce (SFDC) and ServiceNow.
  • Market Differentiation: Position Cisco as a leader in CX by aligning with best-in-class third-party solutions, enabling innovative offerings and driving customer success.

Minimum Qualifications:

  • Experience with Customer Experience technologies such as Contact Centre solutions (preferably CCaaS), digital and conversational AI/ML, bots, workforce optimization and digital messaging platforms (CPaaS)
  • Credibility and depth in the CX domain, ideally with regional experience across APJC. 
  • A strong background in selling and evangelizing SaaS and enterprise software to C-Suite, Line of Business, and IT buyers, specifically in the CX technologies vendor space. 
  • Proven experience in business development, strategy, or sales leadership roles, preferably within the technology or customer experience sectors.
  • Expertise in developing and executing go-to-market strategies and driving measurable business outcomes.
  • You thrive on complexity, can simplify the story, and are comfortable presenting to internal executives, customers, partners and analysts alike. 

Preferred Qualifications:

  • Excellent communication and strategic planning skills, while being self-motivated with a focus on execution. 
  • Strong collaboration skills with the ability to work across cultures and functions 
  • A passion for innovation and a deep understanding of AI-powered customer experience solutions.
  • Strategic and creative thinker with the ability to propose innovative strategies for significant growth and technology adoption.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future. 

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Share

Apply