Head of GTM and Strategy: Webex CX Solutions - APJC

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  • Location:
    Sydney, Australia
  • Alternate Location
    Melbourne, Singapore
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center, Collaboration, Webex (Collaboration)
  • Job Id
    1440223

Meet the Team 

Join a team of incredibly passionate and accomplished professionals, with a culture of collaboration! In a matrixed environment you will work many cross-functional teams including: 

  • Webex Collaboration leadership 
  • Cisco Global CX Business Unit leadership and product management 
  • Collaboration Product Sales Specialists and Solution Architects 
  • Cisco Account Management Teams and executive stakeholders 
  • Channel Partners 

Your Impact 

"Customer Experience" is gaining an astonishing degree of executive attention. Cisco has a seat at the table in these discussions. You will help us to continue to gain share, grow as a company and deliver breakthrough results for our customers! 

You will work very closely with the APJC Director for Webex CX Solutions and form part of the leadership team, playing a pivotal role in collaboratively shaping and executing the go-to-market strategy for Cisco's Webex Customer Experience Solution portfolio across the APJC region, encompassing A/NZ, ASEAN, India, Japan, Korea, and Greater China. This role requires an experienced strategist and communicator, capable of working across cultures and functions to bring clarity, structure and impact to the business. 

Your work will be deeply collaborative: you will co-develop regional strategies and priorities, define the operating model for our specialist overlay sales team, segment the market to optimize scale, and identify the right solutions to position in each sub-region. You'll also help define success metrics and track performance over time. 

You will lead thought leadership efforts, distilling global messaging into narratives that resonate with APJC markets, deliver keynotes, host roundtables and represent Cisco in strategic customer conversations. You'll be expected to evangelize Cisco's innovation in AI-powered customer experience, with a particular focus on proactive engagement, AI agents and human agents. 

Operationally, you will support our forecasting and planning rhythm and play a key role in supporting the sub-regional teams in the planning and execution of monthly business reviews and contributing to the regional QBR process with global sales and BU leadership. 

You will also engage in strategic customer opportunities, offering executive-level support to articulate Cisco's vision and co-develop long-term transformation plans. From time to time, you'll also advise customers and partners on market trends and solution opportunities aligned to Cisco's portfolio. 

Minimum Qualifications:

  • A strong background in selling and evangelizing SaaS and enterprise software to C-Suite, Line of Business, and IT buyers, specifically in the CX technologies vendor space. 
  • Experience with Customer Experience technologies such as Contact Centre solutions (preferably CCaaS), digital and conversational AI/ML, bots, workforce optimization and digital messaging platforms (CPaaS)
  • Credibility and depth in the CX domain, ideally with regional experience across APJC. 
  • Experience in sales, strategy and customer-facing roles, and can communicate fluently between product teams and go-to-market functions. 
  • You thrive on complexity, can simplify the story, and are comfortable presenting to internal executives, customers, partners and analysts alike. 

Preferred Qualifications:

  • Excellent communication and strategic planning skills, while being self-motivated with a focus on execution. 
  • Strategic and creative thinker with the ability to propose innovative strategies for significant growth and technology adoption.
  • Experience in cross-functional collaboration to achieve strategic outcomes.
  • Ability to influence and lead within a matrixed organizational model.
  • Self-starter with a proactive approach to driving results.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.  

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. 

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!  

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all.

 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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