HTTS Customer Support Engineer - Data Center Team

  • Location:
    Krakow, Poland
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    *None, Cloud and Data Center, Networking
  • Job Id
    1022268
New

Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.


WHO WE ARE?

Cisco High Touch Technical Support Team is a group of highly skilled technical engineers that provide technical support for Cisco Premium customers at a network level.


WHO ARE WE LOOKING FOR?

We are currently looking for a Customer Support Engineer to join some of the industry's brightest minds in today's most advanced Internet technologies in the Data Center Switching environment. The role spans across different fields of Data Center and cover supporting latest technologies for the biggest Customers in Europe. This includes:

  • Nexus platforms such as N3000, N5X00, N6000, N7000, N9000, FEX.
  • STP, HSRP, vPC, FabricPath, OTV, VXLAN.
  • Nexus Data Broker.

High Touch Technical Support engineer role also goes much beyond only troubleshooting – the CSE is expected to work proactively to prevent similar issues from occurring across other customer networks, mitigating problems before they occur.


WHAT YOU’LL DO

  • Provide second or third line network level support for Data Center Switching products to Cisco customers, partners, account teams and other internal technical support teams.
  • Act as a focal point for high impact, large account problem resolution.
  • Work on challenging network problems that require excellent technical, analytical, troubleshooting and interpersonal skills.
  • Utilize moderate to complex laboratory setups to recreate and solve problems.
  • Act as a customer champion to understand the customer's business, their expectations and unique perspective in order to build intimacy, satisfaction and prevent issues.
  • Collaborate across the board with colleagues locally and entire global support team. Have a team impact and provide leadership to less experienced engineers.
  • Attend ongoing technical training and work on assigned projects that will improve and further develop the success of the technology.
  • Drives actions to avoid customer issues.

WHO YOU ARE

  • Problem solver: You know how to solve problems. You are analytical in your approach.
  • Technical Wizard: Obviously, you are an authority in your technology field. You represent the following:
  • Have 7-10 years practical experience in configuring, supporting, and troubleshooting networks 
  • Have prior customer support experience and platform support of the following products: N3000, N5X00, N6000, N7000, N9000, FEX.
  • Have in-depth knowledge of the following areas: Data Center switching, LAN switching, Routing Protocols: ISIS, OSPF, BGP.
  • Represent the skills in Unix and scripting or automation.
  • Are skilled in Effective Troubleshooting and Analytical thinking.
  • Have minimum of CCNP or CCIE written. Full CCIE is preferred.
  • Are able to communicate effectively in English both verbally and in writing
  • Require minimal supervision and provide guidance to lower level engineers 
  • Empathy and Soft Skills Master: You are able to keep customers happy and stress levels down during difficult situations. You have a passion for customer satisfaction and dream about customer success.
  • Quick Learner: You demonstrate an aptitude and appetite for learning new technologies, and applying this to solve customer issues remotely to drive customer satisfaction.
  • Team Player: You are not alone. Your team members and you form a tribe together. You will collaborate with top talents across Cisco.
  • Fluent Communicator: You have excellent communication skills (in English).
  • Education: You are Bachelor's (or Master of Science) or foreign degree equivalent in Computer Science, Computer Engineering, Electrical Engineering or related field.
  • Wow – already a lot! We will be very impressed if you can also show programming skills.

WHY CISCO?

Joining Cisco means you are joining one of the best companies in the world recognized for its  leadership in the industry. Is there anything else we can offer you than being a prestigious company in the industry? Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. At Cisco, each person brings their unique talents to work as a team and make a difference. Our people play an important part in our shared success and one of the ways we recognize their contribution is through the reward and support we offer…

  • We support you and your passions – at Cisco you can get an additional day off to celebrate your birthday and up to 5 days a year to volunteer and support the community, get financial support for your passions outside work like acting classes, football, buy discounted stock, get Cisco support to set aside money for your retirement … and many others! Cisco Poland provides benefits that are a key differentiator on the market!
  • The unique culture and atmosphere - did you know that ... over 30% of our employees in Krakow are from 40 different nationalities? We constantly celebrate our differences. Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Take a look yourself by watching this video What they love most about working at Cisco?
  • You will join a team of experts, which is the ideal environment to learn fast. You have the possibility to obtain multiple CCIE’s, CCDE and even CCAr paid by Cisco (you also get a bonus each time you certify or re-certify).
  • Check out our cool office as well - Cisco Krakow office video.
  • We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are dreamers and we are doers. 

Don't just take our word for it ... listen to our employees -  Cisco Poland is the Number 1 Great Place To Work in Poland 2018! Be you, with us! #WeAreCisco


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