Cisco Careers

Global Services Sales (GSS) Growth Enablement BDM

About the Team:

The GSS Enablement Team empowers Cisco’s global sales force and partners with the knowledge, skills, and tools to sell the full value of Cisco Services. We are the “how” experts, transforming strategic direction from the GSS Sales Growth GTM and Geo Sales teams into engaging, actionable, and measurable learning experiences that drive services bookings growth and build seller confidence.

What You'll Do:

As a Growth Enablement Business Development Manager, you will translate Cisco’s services sales priorities into impactful enablement programs that equip sellers to confidently position and sell Cisco Services. You will blend program strategy, content creation, and delivery execution to improve sales effectiveness, accelerate bookings, and enhance customer outcomes.  Your focus will be on either Premium Support Services, Services Buying Programs, or Professional Services.  Tell us which fits you best!

Your key responsibilities will include:

• Enablement Program Design & Development:
• Collaborate closely with the GSS Sales Growth GTM team to understand their learning objective, strategic sales campaigns, content requirements for specific services offers (e.g., Professional Services, Premium Support, Services EAs, Partner Sales Strategy).

·        Design comprehensive enablement programs and learning paths that make complex service offers clear, relevant, and actionable.

• Develop a variety of enablement assets, including live/ virtual sessions and/ or roadshows, interactive virtual training modules, short Video-on-Demand (VODs), podcasts, sales playbooks, job aids, communications, and/or manager coaching guides.
• Ensure all enablement content is aligned with adult learning principles and best practices for sales effectiveness.
• Content Production & Management:
• Manage the creation of the enablement to address the problem we are trying to solve
• Oversee the production of high-quality enablement materials, potentially working with internal multimedia teams or external vendors.
• Manage and optimize enablement content on Cisco's learning management systems (LMS) and sales enablement platforms, ensuring easy accessibility for the sales force and partners.
• Delivery Strategy & Execution Support:
• Determine the most effective delivery methods for enablement content (e.g., self-paced, live-virtual, in-person workshops, micro-learning) based on content complexity, audience, and learning objectives.
• Support the delivery of enablement programs, including potentially facilitating "Train-the-Trainer" sessions for sales leaders.
• Assist the GSS Sales Growth GTM team in structuring and facilitating interactive sales team meetings and roadshows.
• Enablement Effectiveness Measurement & Optimization:
• Develop and implement metrics to track the effectiveness of enablement programs (e.g., training completion rates, knowledge retention, feedback scores, and ultimately, impact on sales performance).
• Collect and analyze feedback from sellers, partner sales, and the GSS Sales Growth GTM team to continuously refine and improve enablement content and delivery strategies.
• Provide insights and recommendations to the GSS Sales Growth GTM team based on enablement performance.
• Stakeholder Collaboration:
• Build strong, collaborative relationships with the GSS Sales Growth GTM team, acting as their primary enablement partner.
• Align enablement strategy with the Geo S&P teams and field team
• Work with other cross-functional teams, including CX GTM, CX Solutions Marketing, Global Sales Enablement & Acceleration, and Partner Enablement, to ensure alignment and effective program rollout.

Who You'll Work With:

You will be a key member of the GSS Enablement Team, reporting to the GSS Growth Enablement Manager. You will collaborate extensively with:

·        Internal: GSS Growth GTM Team

• External: Cisco's commissioned sales force and Cisco Partner sales, ), Geo Sales S&P and Field Sales teams, CX GTM & Enablement, CX Solutions Marketing, Global Sales Enablement & Acceleration, and Partner Enablement

Who You Are:

You are a creative, results-driven enablement professional who can translate complex concepts into practical, engaging learning experiences that drive sales activation. You thrive in a collaborative environment and are comfortable balancing strategic thinking with hands-on execution.

Minimum Qualifications:

• 5+ years in sales enablement, instructional design, or learning & development within the technology industry
• Proven experience in designing, developing, delivering, and measuring effective sales training programs and content that improve business results.

·        Expertise with Cisco's services portfolio or experience in a services-focused enablement role.

• Experience in the Cisco Sales organization, preferably as a Services or Portfolio AE
• Strong understanding of adult learning principles, instructional design, and sales methodologies.
• Proficiency with learning management systems (LMS) and sales enablement platforms; experience with multimedia content creation tools preferred.

·        Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate across all levels of an organization.

·        Bachelor’s degree in Education, Marketing, Communications, or a related field; experience in Cisco Services or the Cisco Sales organization is a plus.

·        Proven Program Management skills and the ability to manage multiple priorities in a fast-paced environment.

Success in Year One

• Services enablement programs are fully aligned to GSS priorities and globally adopted.
• Sellers and partners demonstrate increased ability to position and close with Cisco Services.
• Strong stakeholder satisfaction and collaboration across GEOs and functions

Why Cisco:

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it. We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an entirely new technology that adapts the internet to be more secure.

We love giving back to our communities and believe in the power of technology to make a positive impact. We are passionate about our customers, our partners, and our employees. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.