Global Hyperscaler Experience Lead

  • Location:
    RTP, North Carolina, US
  • Area of Interest
    Business Development
  • Job Type
  • Technology Interest
    Cloud and Data Center, Networking, Service Provider
  • Job Id

Why You’ll Love Cisco

We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

What You'll Do

Drive RTM success for our cloud strategic partnerships. The role will work in concert with all organizations at Cisco to achieve the initiatives (where aligned) to further extend the value proposition of Cisco’s solutions on cloud marketplaces with a central theme of delivering customers, partner, and sales loyalty to these new RTMs

Deal SWAT team pursuit and experience” working across functions, global SME for geo leverage

Partners with cloud provider aligned GTM/RTM resources to accelerate sales motion

Understands RTM nuances and best practices for optimal customer and partner experience

Captures gaps and opportunities for process improvement across Cisco and hyperscalers to deliver scale and growth

Who You Are

This role requires a “problem solver mentality” with an extensive skill set - a mixture of vision, cross-functional collaboration, sales experience, strong execution, and industry/cloud business knowledge. Experience supporting sales motions to deliver superior experiences yielding customer, sales and partner loyalty

Proven experience leading a virtual, matrixed team. Strong communication and interpersonal skills required.

Experience designing customer journey maps

Executive presence—demonstrated ability to communicate effectively with Cisco and partner executives.

Bachelor’s degree in related field required.

Strategic partnering process and execution knowledge with demonstrable success metrics.

8+ years Customer experience leading the shift to a customer experience culture

Proven ability to execute and achieve goals. Strong results orientation.

Negotiation skills—ability to overcome obstacles, resolve differences, and forge win-win agreements.

Understanding of how Cisco’s field sales organization operates (roles and responsibilities, regions, segments, theaters, etc) preferred.

Broad high-tech industry knowledge, business acumen, and a passion for delivering business outcomes to customers and channel partners.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!


We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.