Global Contact Centre Architecture Lead APJC

  • Location:
    Melbourne, Victoria, Australia
  • Area of Interest
    Engineer - Pre Sales and Product Management
  • Job Type
  • Technology Interest
    Collaboration, Video
  • Job Id

Why You'll Love Cisco

We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' ground-breaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

What You'll Do

As the APJC Contact Centre Systems Engineering Manager, you are responsible for aligning technical vision and strategy, identifying talent and expertise to strengthen the team and facilitating key engagement with customers, partners, and internal organisations.

A member of the global Sales Acceleration team and reporting directly to Head of Global Contact Centre for APJC, you will work as part of a contact centre leadership team, partnering to support and develop strategy and lead initiatives enabling the transition and roll out of both the Cisco Webex Contact Centre and Webex Contact Centre Enterprise Cloud solutions across the region of APJC.

At the same time, you will take an active role as the lead Systems Engineer for the Contact Centre business in Australia and New Zealand partnering with the broader Collaboration sales team to represent Cisco’s Contact Centre portfolio to our customers and partners. You will actively guide both a direct and in-direct team of industry-leading, pre-sales systems engineers and system architects and continually seek creative methods for improving team performance.

You will work as part of a broader range of engineering groups bringing leadership and insight to the wider APJC business as well as representing APJC needs into the Cisco global Contact Centre business. You will be expected to build industry connections and represent Cisco at industry forums and external events.

You will be expected to manage a direct engagement with Cisco development groups or business units driving product requirements, and when required business justification for requested delivery of solutions for customers.

You have a strong overall knowledge of both Contact Centre and Calling technologies and a view on the evolving architectures that will be required by our customers to be successful. It is expected that you will be able to engage with key executives and enable our technical experts to deliver on a technology plan that supports a broader account strategy. You will apply the Cisco product and solution portfolio to customer and industry, using strong business insight and industry knowledge to align Cisco strategy to business challenges and priorities.

Ultimately the group will be measured on revenue growth and market share.

Who You'll Work With

In this role, you will work across the following teams to help solve our customers’ most complex business problems.

  • Collaboration Product Sales Specialists and Solution Architects
  • Account Management Teams
  • Channel Partners and third-party Contact Centre Solution Partners
  • Product Management, Engineering and Technical leadership across Cisco’s Global Contact Centre Business Unit

Who You Are

You have demonstrated experience/capability leading a team of technical sales experts while maintaining an active day to day hands-on approach with both team, partners and customers. You love what you do and are passionate about technology enabling frictionless customer experiences and customer journeys.    

Your core experiences centre on the following areas:

  • Technology Leadership: Communicate a clear technology vision and strategy with a compelling value proposition
  • Deep Contact Centre and Calling industry knowledge and sales experience with the ability to showcase Cisco’s CC technology through live demonstration
  •  5+ years technical sales leadership experience managing solution sales / application sales teams
  • Deep understanding of Voice and Contact Centre SaaS based technologies and architectures

Why Cisco

At Cisco, each person brings their different talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything - people, process, data and things – and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.