Global Account Manager

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  • Location:
    New York, New York, US
  • Alternate Location
    NJ
  • Area of Interest
    Sales - Product
  • Compensation Range
    285100 USD - 365600 USD
  • Job Type
    Professional
  • Technology Interest
    Portfolio
  • Job Id
    1436656
New

The application window is expected to close on: March 7th, 2025.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Candidate must reside within commutable distance to New York City, US

Meet the Team

Welcome to a team that places the utmost importance on our customer, passionately advocating for their needs and ensuring they remain our #1 priority. We are dedicated to serving them and delivering an exceptional customer engagement. Our focus is on achieving outcomes that help our customers meet their business objectives.

We believe that teamwork is the cornerstone of success, especially when managing a large and complex account. That's why we've cultivated an inclusive culture centered around trust, empowerment, and communication. Our team embodies the "One Cisco" spirit, working collaboratively to earn our client's trust and business every day.

In our fast-paced environment, we are fueled by energy and hustle, constantly pushing boundaries and driving innovation to the next level. Our team's commitment and dynamic approach are our competitive advantages, enabling us to consistently deliver outstanding results and ensure our clients achieve their goals.

Your Impact

In the Global Account Manager role, you will be responsible for developing and executing comprehensive sales campaigns and ambitious growth strategies. You will build action plans to deliver key customer outcomes while driving Cisco's growth. Your role will involve making solid long-term business decisions, including fostering customer loyalty, aligning business units, and balancing short-term business needs with long-term goals. Additionally, you will orchestrate a large extended team centered around a mutual goal.

The key performance traits for this role include:

  • In-depth knowledge of the selling process, including strategic account planning, extended resource engagement, and sales cycle management.
  • Ability to develop and maintain relationships with key stakeholders, understanding and advocating for their priorities to drive business value.
  • A pro-active approach centered around solving customer challenges to create tangible business outcomes.
  • Responsibility for weekly, monthly, and quarterly forecast accuracy, pipeline development, and customer satisfaction. Team selling is required.

Minimum Qualifications

  • 7+ years of technology sales experience.
  • Extensive knowledge and experience leading a large account, including forecasting, quota attainment, sales presentation skills, and short/mid/long-term opportunity management.
  • Experience working with sophisticated strategic accounts, including interactions with decision-makers and other executives within the account.
  • Experience orchestrating extended team members to achieve a common goal.

Preferred Qualifications

  • Ability to deliver business value to the account and build on customer relationships.
  • A self-starter, who is up to the challenge, persistent, and prioritized
  • Strong negotiation skills with peers, partners, and customers using a win/win philosophy. Ability to position end-to-end solutions and articulate Cisco strategies to senior customer executives.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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