Global Account Manager

  • Location:
    Sydney, Australia
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1371015

The Team

The mission of Cisco Global Enterprise Model (CGEM) is to define the next-generation coverage model for Cisco enterprise market. It’s charted to provide globally consistent customer experience and lead the transformation to grow Cisco revenue and profit in a sustainable way. The CGEM consists of the top global enterprise accounts across various industries, FSI, MFG & IOT, Oil & Gas, Retail & Logistics, etc. Asia Pacific remains as a growth engine, and we are looking to further strengthen our market position in the region.


Role & Responsibilities;


CGEM - Global Account Manager

Global Account Manager acts as the sales leader of a or multiple Global Accounts and is responsible for overall business relationship across a significant country or across Asia Pacific region. The GAM works with HQ, regional and country team to create a seamless customer experience, position Cisco technologies, services and flexible consumption models that deliver business outcomes. The GAM is measured against the quota attainment and customer satisfaction.

 

Scope


Reporting directly to Regional Manager of Global Enterprise Segment in AsiaPac

• Managing a set of global accounts in the region


Job Responsibilities;


1. Global Account Leadership

Global, Region and Country Leadership of the account(s) by leading a virtual team across the region.

2. Build Trusted Client Relationships

Build a strong and trusted advisor relationship with the customer at CXO level including the lines of business

3. Account Strategy and Goals

Work with HQ team to develop an integrated account plan. Lead the functional team (service sales and delivery, architectural team, Capital, Channel) to position entire portfolio including hardware, software and service to drive the adoption in the region

4. Focus on Strategic Deals

Identify and close regional / country strategic opportunities in the accounts through strong relationships with key stakeholders and regional executive decision makers to maximize Cisco opportunity

5. Innovation at the edge

Work with the customer to develop an innovation strategy to help save cost and deliver value to their business in the local regulatory and competitive environment

6. Operational Excellence across the Region

Drive the discipline of the sales team for weekly, monthly and quarterly sales forecast. Orchestrate Cisco service delivery resource to maintain high level of customer satisfaction


Qualifications;


8+ years sales management experience in an ICT Company. Software (ELA) and Service experience is a plus.  


Familiar with large global account management 


Financial Services and Energy industry background highly regarded


 

Skills required;


• Track record of selling large and complex technology solutions with a specific focus on driving business outcomes for clients and services-led strategy

• Self-starter with the ability to build executive relationships, articulate product and business strategies, create demand and close deals

• Ability to lead a virtual team from the various lines of business within Cisco Systems including Inside Sales, Consultant Systems Engineering, Consulting, Marketing, Product Management and Business Units

• Strong leadership skills in a global team environment

• Specific examples of closing large, strategic deals

• CXO experience and executive presence

 
Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

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