Firewall Technical Support Engineer

  • Location:
    Krakow, Poland
  • Alternate Location
    All locations in Poland; Warszawa, Poland; Warsaw, Poland; Krakow, Poland; Cracow, Poland; Gdansk, Poland; Poznan, Poland; Wroclaw, Poland; Katowice, Poland; Szczecin, Poland;
  • Area of Interest
    Security
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1370855


What You’ll Do

In this role You will:

  •  Be a trusted technical authority to global Cisco customers and partners.
  • Work with customers via collaboration tools to solve highly complex technical issues.
  • Engage in cross technology collaborations to help solve issues in heterogeneous network environments.
  • Contribute to knowledge base and troubleshooting guides. Train junior engineers and work as a team.
  • Be the first to lay hands on the latest and greatest technologies in the field of networking security.
  • Collaborate with engineering team to improve product quality by identifying and submitting software defects.
  • Recreate customers technical problems in internal state-of-the-art Cisco lab.

 

Who You Are:

We would like You to have: 

  •  5+ years of related experience involving customer support element in Security technologies.
  • CCNP level knowledge or equivalent (Cert not required).
  • Strong knowledge of networking fundamentals: TCP/IP stack, Routing/Switching, SSL/TLS, common Application Layer protocols.
  • Knowledge and experience in at least one of the network security technologies: Cybersecurity, Firewall, VPN, IPS.
  • Evidence of troubleshooting skills.
  • Good Knowledge of Linux / UNIX command line tools / environment.
  • Fluent in English, written and spoken.

 

We'll be very impressed if you can also show one of these:

  • Capture analysis (Wireshark, tcpdump, etc.).
  • Advanced Linux skills, Windows troubleshooting.
  • Knowledge in cloud providers: Azure, AWS, Google Cloud, etc.
  • Experience with Docker, Kubernetes and DevOps
  • Scripting languages (Python, Golang, etc.).
  • Experience configuring, troubleshooting Cisco security products.
  • Relevant industry certification.
  • Presentation and training skills.
  • Writing technical documentation skills.

 

Development opportunities:

  • Grow your technical and soft skills.
  • Ability to present in seminar and conferences such as Cisco Live and partner meetings.
  • Support in pursuing Cisco certifications.
  • Contribute to Cisco intellectual capital (Automation projects, Hackathons, etc.).
  • Mentoring and coaching.
  • Becoming Subject Matter Expert (SME).
  • Giving back to local and global community (charity events).

 

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it. We embrace digital, and help our customers implement change in their digital businesses.

Some may think we’re “old” (36 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, we give our egos a break, and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.

Be you, with us!

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

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