Field Delivery Specialist (Early in Career)

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  • Location:
    Oeiras, Portugal
  • Area of Interest
    Business Strategy and Operations
  • Job Type
    Early in Career
  • Technology Interest
    *None
  • Job Id
    1436849
New

The Field Delivery Specialist holds the accountability and responsibility for case delivery management in the regions for a specific EMEA Theatre.

The Field Delivery Specialist is aligned to the Quote to Cash delivery process. You will own, manage, and oversee the successful execution of Case Based transactions Delivery and Performance Management.

The focus of the Field Delivery Specialist is to proactively optimize & simplify customer, partner & stakeholder experience using data analytics to retrieve actionable insights.  You will also be responsible for driving critical case escalation resolution.


WHO YOU’LL WORK WITH 

You will be part of the Commerce Operations EMEA organization and will work closely in person or through digital channels with your stakeholders & peers in-country or across EMEA/global.


WHO YOU ARE

  • You enjoy working in a fast-paced changing environment
  • You are accountable for timeous case escalation resolutions, for driving performance improvement opportunities
  • You have the ability to work cross functionally in all matters related to case delivery management
  • You have a passion to leverage reporting to draw insights & facilitate issue resolution
  •  You are comfortable in leveraging different channels & engaging with cross- functional teams to reach the desired solution

OUR MINIMUM QUALIFCATIONS

  • Strong verbal & written communication skills
  • Strong analytical skills with the ability to interpret complex data, identifying & articulating problems.
  • Strong relationship management & stakeholder engagement skills.
  • Can clearly translate stakeholder requests into clear actions to be executed
  • Basic knowledge in AI technologies to identify opportunities for automation and digitization in Commerce Operations.
  • Ability to influence without authority.
  • Proficiency in Microsoft Office Applications
  • Fluent in English

OUR PREFERRED QUALIFICATIONS

  • Knowledge on Quote to Cash process & Service Delivery
  • Project Management skills



WE ARE CISCO

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here is how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do – you can’t put us in a box!

“Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.



Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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