Expression of Interest - Leader, Customer Delivery
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Location:North Sydney, Australia
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Area of InterestCustomer Experience
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Job TypeProfessional
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Technology Interest*None
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Job Id1431974
- Have you supervised the activities of a national dynamic team with responsibility for results in terms of customer satisfaction and delivery assurance.
- Are you able to expand the Expert Care footprint by working closely with his/her immediate team and sales teams to drive business growth and retention (customer renewals)
- Do you foster professional development within the organization
- Have you recruited and hired the best talent to support new Expert Care customer engagements
- Do you lead, promote and engage in cross functional collaborations across Product and Service teams and throughout Cisco
- Have you identified, developed and shared operational customer best practices in efforts to continue evolving and elevating the organization
- BA, BS, BSCS, or BSEE degree
- 5 + years of experience managing operations managers, technical engineers, or project managers in a high tech company/ environment
- 5 + yrs of experience in customer support, knowledge of inter-networking technologies and the competitive Enterprise segment
- Experience in leading a high performing team in applying all elements of Operational support and Delivery excellence
- Ability to travel, mostly within Australia and New Zealand
- People leadership
- Thorough understanding of IT technologies and strong knowledge of Cisco Services and Products desired.
- Understanding of organisation finances and budget management
- Demonstrated industry awareness and extensive understanding of Enterprise market trends and transitions.
Why Cisco
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.