Engineering Technical Leader

  • Location:
    Bangalore, India
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
    Networking, Security
  • Job Id

Who You'll Work With

Security Business Group (SBG) is an outstanding team of software engineers who focus on understanding and trouble-shooting enlightened security problems encountered by various Cisco customers worldwide. They seek the hardest of the hard problems found in customer environments every day. The blocking issue engineer position is technically very fast-paced and requires very strong problem-solving skills. It challenges one’s theoretical knowledge with situations warranting real-time analysis and live debugging of the problem and provides a smart and intelligent workaround and or solutions.

Does this excite you? This job is for you.

What You'll Do

Primary Responsibilities:

Identifies, influences, and drives product improvement initiatives

Be the engineering focal point for identifying and resolving customer issues. Ability to handle, diffuse urgent and serious customer engagements.

Determining appropriate problem diagnosis strategies and optimally communicate steps for further trouble-shooting across multiple security technologies

Proactively address customer concerns and prevent problems from arising

Provide critical feedback to engineers on design and functional specifications for product usability, serviceability, and reliability

Mentor others through one-on-one and formal training

Must be Strategic approach and work well with senior engineers and the team.

Ability to effectively present sophisticated technical concepts to a wide audience

Initiates long-term strategic goals and works toward implementation

Partners with management to make strategic decisions. Makes project-level decisions independently

Specific requirements:

Strong understanding and firewall technology experience (ACLs, stateful packet inspection, traffic filtering, NAT/PAT), Intrusion Prevention System (IPS), ideally with Cisco’s Firewall products.

Very proven general networking skills, with knowledge of and experience with networking protocols at all levels of the protocol stack, covering architecture, design, implementation, expansion, and troubleshooting of enterprise-level secure networks.

Hands- on Experience with sophisticated software debugging techniques and usage of tools such as gdb, trace/ktrace, tcpdump, wireshark, other Linux utilities, and memory profiling tools

Out-standing skills and experience working with customers, including in the most volatile situations.

At least a BE in computer science or engineering, electronics and communication engineering, information technology, or related technical field, or equivalent experience.

10-15 years of technical experience in the workforce.

At least 4-5 years of Confirmed experience with computer networking and security domain with firewalls or VPNs.

Solid understanding of Linux.

Excellent social skills: written and spoken (on the phone and in-person).

Additional qualifications:

Good working experience of programming languages such as C++/Objective-C/Java, or similar procedural language (Perl or Python- scripting experience will also be valuable), or experience in QA, Databases. Ideally with an emphasis on trouble-shooting or test automation.

CCNA, CCNP, or CCIE (with security focus)

Why Cisco

At Cisco, each person brings their different talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything – people, process, data and things – and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We Are Cisco.