Engineering Technical Leader - Datacenter Technologies

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  • Location:
    Berlin, Germany
  • Alternate Location
    Dusseldorf, Germany; Eschborn, Germany; Frankfurt, Germany; Stuttgart, Germany; Munich, Germany; Garching, Germany;
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    *None, Cloud and Data Center
  • Job Id
    1432267

Meet the Team 

Cisco Customer Experience (CX) delivers the best customer experience in the industry that accelerates success for our customers and profitable growth for Cisco and our partners. Regional CX Teams support highly technical customer engagements in all theatres across the globe and customer segments. This position will be primarily focused on the German Theatre.

Your Impact

We are seeking a Technical Leader supporting Cisco technologies in a complex enterprise organization to work with our most strategic and impactful customers in support of their transformation agendas. We are "Cisco's Face to the Customer," working in a fast-paced, high-impact environment as a transparent contributor delivering on our commitments.

As a Technical Leader you will support our customer's development of complex designs, assist with the implementation of Cisco innovative technologies, and provide optimization services.

Lead customer delivery engagements and/or provide critical support for large-scale solutions and complex issues through deep technical expertise.    Provide leadership capabilities and insight for the creation and sharing of intellectual capital, influence Cisco’s engineering teams in developing and improving products and features.

Collaborate multi-functionally with internal partners to showcase the value of Cisco services and solutions to customers.    Drive customer technology transitions, influencing solution architectures and services.      Lead creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer.

Minimum Qualifications for the role

· Possess valid CCNP and/or CCIE (preferred).

· Background in data networks and familiar with key Datacenter technologies and protocols (e.g. ACI, VXLAN/EVPN). Also, you have a good understanding of Automation technologies (.e.g. Ansible, Terraform) and can articulate the value of Network Automation.   

· You have experience in providing technical leadership in the field of Datacenter related projects.

· Extensive experience leading cross-domain strategy and the design & implementation of complex solutions.

· Proficient in spoken and written German and good English language skills (Minimum level B2).

Preferred Qualifications for the role

· A leader who has experience supporting, designing and implementing Cisco enterprise technologies, a deep understanding of Cisco's solution portfolio and significant expertise with data networks.

· Able to describe Cisco Service Portfolio.

· Demonstrate your ability to lead or guide teams of Cisco, Customer, and Partner members in the analysis and troubleshooting of complex network issues.

Why Cisco?

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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