Cisco’s Customer Experience (CX) organization is one of Cisco’s fastest growing teams, and the CX Engineering group is redefining how Cisco delivers value to our customers & partners via our product portfolio. The Office of Programs and Transformation is charged with crafting a culture of learning and exemplifying & enabling leading practices in agility through our product development programs. In this time of unprecedented change, we are looking for top talent to lead business critical capabilities that will redefine success for Cisco and our customers.
What you'll do
As a program manager, your primary role is that of an end-to-end delivery leader. You are the one that can see the forest-and all the different types of trees in it. You are phenomenal at seeing how the pieces of the puzzle fit together, bringing all the right people at the right moments to make the right decisions. You are primarily accountable for orchestrating the successful delivery of all the projects under the program. You will work with key program team members, stakeholders, and program co-leaders to accomplish this. Frequent, open communication and continuous reviews of team progress -with extra attention to obstacles and risks should be second nature.
Who You'll Work With
Residing in the Office of Programs & Transformation, this role will blur organizational boundaries to guide transformation program teams through the execution journey. Every day and every interaction will be unique, but you will likely engage with a diverse representation of; scrum masters, program managers, engineers, design, product owners, product management and leadership.
Drive end-to-end delivery
Cultivate a cohesive and aligned program leadership team
Set the culture and tone for how program team members interact
Identify and communicate program processes and operating model (using agile transformation standard methodologies)
Establish and operate ways to uphold continuous, open 2-way communication within the program team
Establish and operate ways to maintain open communication with key program constituents and partners
Remove or call out obstacles that are preventing team progress
Drive efficient decision-making for the program and communicate decisions to program team, program constituents, and partners
Inspect and adapt program processes and operating model regularly
Ensure visibility to, and celebrations around team successes
7-10+ years of proven experience
Detailed understanding of enterprise software development and/or infrastructure processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies
Strong technical aptitude, and experience with both application and platform components
Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; work well in a cross-functional, matrix management environment
Excellent analytical and problem solving skills with a history of hands-on, detail orientation
Proven track record of building motivated, collaborative and productive teams, including remote team members
Comfortable with ambiguity and fast changes with an ability to adapt as needed
Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike
Ability to work under tight deadlines while being flexible and responding to changing business and technical conditions
One or more related certifications such as Project Management Professional (PMP), Agile Certified Practitioner (PMI-ACP), Program Management Professional (PgMP), Certified Scrum Master (CSM) or Certified Scrum Practitioner (CSP)
Is it meaningful to you to work for a company that values employees? Because Cisco expresses employee value by offering benefits like, accrued time off, paid holidays, time to give back, 401k matching and many others.
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!