Engineering Manager, Customer Systems Platform Engineering - Duo Security

  • Location:
    Offsite, Ann Arbor, Michigan, US
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
  • Job Id

Duo Security, now a part of Cisco, is the top tier provider of Trusted Access security and multi-factor authentication delivered through the cloud. Duo’s mission is to make security simple for everyone. We were born from a hacker ethos and committed to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.

Our team is our secret weapon. We are responsible for the spectrum from artists to analysts, calm to high energy, and bring together a diversity of skill sets, experiences, and perspectives to solve what we consider to be the world's most pressing geopolitical challenge — redefining the security industry as we know it. Together we build solutions that are easy, effective, honest, and enduring. And that’s why we are the most loved and trusted company in security.


As an Engineering Manager on the Customer Systems Platform Team, you’ll support a group of highly effective engineers who are helping to democratize security. You will help deliver a SaaS Platform that will enable our customers to adopt, use and transact for Duo’s products. You will develop solutions that will optimally integrate Duo and Cisco’s systems for customer SaaS lifecycle management. You will help build platforms and services that cater to the needs of our internal stakeholders. 


You will collaborate with a wide range of internal partners (Product Management, Product Design, Sales, Marketing, Finance, Legal, Business Operations, Customer Support, Customer Experience etc) to build systems and engineer solutions that will empower them to achieve their mission. 


You will recruit top talent with diversity and inclusion in mind. We are the most loved company in

security because of our obsession for simplification of user experience. We are able to achieve

this because the diversity in our teams represent the diversity of perspectives within our customers


You are a servant leader and your role is to bring out the best in your team by removing barriers, sharing a compelling vision of the future, fostering an inclusive environment, and coaching our people in their careers. 


Our engineers at all levels lead projects and initiatives and bring our teams along with them. We

empower autonomy and emphasize software craftsmanship. You embody our values and

development culture of collaboration, democracy, testing, CI/CD, data-driven decisions, and

mentorship. We prioritize team success highest and tend to swarm on sprint work to meet our

shared goals. Inspire us, support us, and hold us accountable to our aspirations and goals


  • 4+ years experience leading software engineering teams with a history of developing highly available, scalable and robust services for SaaS products.

  • Experience developing on Amazon AWS or other cloud vendors.

  • You get excited about improving user experience for all stakeholders who use the services you build.

  • You are technical and most excited to support people who are as well. You have a history of supporting your teams to apply technical solutions that solve user problems.

  • You allow your team to stand on your shoulders by providing them with effective professional development plans.

  • You take the time to understand the core business model and can make sense of the work your team does and how it fits into the success of the company.

  • Excellent written and oral communication skills that you leverage to align teams, groups, and customers.

  • You value automated testing as much as writing expressive clean code and support your teams in their pursuit of craftsman level execution and engineering excellence.

Why you should apply...

  • You thrive having the autonomy to operate in a meaningful problem space solving real problems for real people.

  • You are excited about contributing to an amazing work culture and environment

  • You love collaborating with, teaching, and learning from high-performing teams

Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duo’s achievement as well. In recruiting for our team, we encourage the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran’s status, religion, disability, sexual orientation and beliefs.

And if this role is exciting to you, we encourage you to apply even if you don’t meet all 100% of the description or qualifications. Finally and most importantly, we are a proud Equal Opportunity Employer.

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.