EMEA Customs Manager

  • Location:
    Krakow, Poland
  • Area of Interest
  • Job Type
  • Technology Interest
  • Job Id
Global Tax and Customs Manager

This Poland-based individual contributor position reports directly to the EMEA Customs Leader. Our team, being a part of a broader Global Tax and Customs (GTC) organisation, is responsible for managing compliance with global import and customs regulations by liaising with both external, as well as with a variety of internal business partners, including but not limited to supply chain operations, global tax and customs members, legal, and other business units responsible for shipping goods globally.

What You'll Do

  • Maintain compliance with EMEA and global customs laws and regulations while driving customer satisfaction and Cisco profitability;
  • Support AEO maintenance in EU and UK;
  • Work with various cross-functional teams, business partners, service providers - such as Logistics/Supply Chain, Services, Product Compliance, Tax etc. to ensure smooth customs clearance;
  • Monitor customs brokers’ performance;
  • Acts as a value-added Business Partner through interpreting regulations/requirements to provide timely strategic analysis and solutions to the business;
  • Analyze governmental and customs brokerage metrics, identify risk and monitor trends;
  • Liaise with Cisco’s Governmental Affairs, Cisco Legal Counsel, Customs, other government authorities, industry associations and external consultants to resolve shipment disruptions;
  • Track and manage any reporting/submissions to government authorities; engage with Govt authorities on issues and projects;
  • Drive Cisco’s worldwide policy on Customs issues through transactional audit and training;
  • Support Merger, Acquisitions, Divestiture activities, and any other projects in the region.

Who You Are

You are a highly motivated self-starter with the ability to work cross-functionally in a dynamic, ever-changing environment. You are an excellent collaborator, skilled in building deep and broad relationships between GTC and our partners.

At minimum, you would have:

  • Prior, practical customs compliance experience (4-7 years in import & trade regulatory compliance and/or consulting), including strong presentation, communication, and teamworking skills;
  • Advanced understanding of core customs compliance areas including country of origin, classification, and valuation;
  • Proven track record of strong business partnering skills (educating, negotiating, and influencing at all levels of internal and external organizations).

Good to have:

  • Advanced skills in Microsoft Office skills (Excel, PowerPoint, etc.), statistical analysis, and financial modeling;
  • Good understanding of EU and UK customs law.


  • Degree in international business or related area;
  • Knowledge of and experience in managing external customs audits and investigations.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognise our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.