Director- Software and Services Sales, India

  • Location:
    Bangalore, India
  • Alternate Location
    Mumbai, Delhi
  • Area of Interest
    Sales - Product
  • Job Type
    Professional
  • Technology Interest
    Services & Software
  • Job Id
    1437887

What You'll Do

Working with the President of the India & SAARC sales organization and strong dotted line to the MD of APJC Software and Services sales, you are responsible for maximising Cisco’s wallet share with customers and partners in India & SAARC through an integrated, pursuit motion with a focus on Services Sales (Includes the entire portfolio of professional (advisory, implementation and optimization), support and managed services) and Software Buying Programs (Strategic vehicle to accelerate customer outcome realization as well as Cisco's transformation towards recurring revenue).

You will work with your peers and leaders across APJC to design strategies aimed at maximising the success of both Cisco and our Partners in the India & SAARC market. You have strong passion and organizational gravitas, guiding the India & SAARC leadership team to make strategic decisions because of your influence. Your role requires collaboration and business insight, with the ability to work and leverage across Cisco’s functions, driving the best results for the thatre. You will maintain maintain an in-depth understanding of industry practices, market opportunities, and business requirements. You are a leader with vision who can drive innovation, expert in managing stakeholders within and around Cisco, builds and grows relationships based on trust, and resolves issues with best intentions and balance.

This is an excellent opportunity to take on an exciting management position with responsibility for a both direct and matrixed teams.


Key responsibilities:

  • Set in place a multi-year strategy to grow the Services and Buying Programs business
  • Develop a detailed execution plan, organise resourcing, set and manage stretch targets for team to drive Sales Performance and Customer Success
  • Play a pivotal role in orchestrating account teams, Customer Experience presales teams, Architecture teams, Partner Org, Cisco Capital, Commercial Finance, and Legal to work together to pursue transformational opportunities to deliver the value of One Cisco
  • Accelerate growth in transformation deals in emerging technology areas like Autonomous networks, AI and Security
  • Provide direct leadership to a team of Services Sales Specialists who support account teams on large, complex customer opportunities driving early adoption of new Service capabilities and propositions, professional services business and recurring offers.
  • Help define the salesforce needs for enablement, training and development with regards to Services portfolio and Sales career path.
  • Accelerate the adoption of Software Subscriptions by increased adoption of Buying programs
  • Collaborate with APJC leadership and their teams to share best practices proactively and learn from others to evolve your practice continuously
  • Provide constructive feedback and suggestions to APJC and Global leadership to make this company-wide critical initiative successful
  • Help improve quality, efficiency, and effectiveness of ISS functions/processes/projects delivery
  • Mentors / develops the Software and Services leadership team in India
  • Partner with Cisco internal stakeholders, customers, and partners across functions and boundaries to achieve significant results for Customers as well as Cisco's success
  • Advisor to help customers in achieving business outcomes, operational, program, or service objectives

Who You’ll Work with?

An extraordinary team whose #1 focus is to drive sales growth in services, Software Buying Programs and large deals for Cisco and accelerate business outcome realization for customers. We help take on the toughest business challenges with network-centric solutions that accelerate customer success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

You will work closely with the India & SAARC sales organisation across enterprise, public sector, commercial and Scale segments. You’ll also work with Systems Engineers and Architecture teams to ensure the right balance of portfolio mix and partner enablement and practice development. Customer Experience will work with you on helping end customers adopt and maximise value via our Partners. Finally, you’ll partner with functional experts to help you execute and operate effectively within the Cisco business.


Who You Are?

  • You are an experienced leader with demonstrated leadership, communication, problem solving, analytical, and solution selling skills
  • You have participated in recruitment and selection process of team members
  • You have guided and nurtured team members for their role and have developed team members for future roles via continuous enrichment of existing roles
  • You will have 15+ years of sales experience in B2B environment with a minimum of 10 years in Country/Regional sales leadership positions.
  • You have a solid understanding of Key business drivers of Indian Industry & technology landscape, including experience of services & software sales
  • You have demonstrable experience of leading large & complex cross architecture transformation deals
  • You engage with senior customer executives of top accounts, understanding their needs, requirements and expectation of Cisco Services.
  • You strive to provide leadership and executive sponsorship to major enablement activities
  • You communicate and build lasting relationships with both internal partners and external customers
  • You are a strong leader with demonstrated ability to self-manage and are collaborative in nature
  • You have an extraordinary track record in a leadership role of achieving business objectives on a multi-functional basis in a fast-paced environment.
  • You can influence Cisco’s overall direction and strategy in the segment by being part of different multi-functional working groups and forums.


Why Cisco

At Cisco, each person brings their outstanding talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people. We connect everything – people, process, data, and things – and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more – from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities.

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! 


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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