Director DOD Operation Service Sales
Location:Washington DC, US
Additional Location(s)Herndon, RTP
Area of InterestSales - Services, Solutions, Customer Success
What You'll Do
You will Initiate and facilitate expert communications and understanding of Cisco vision and innovation along with customer/market requirements and direction; leverage this knowledge both internally among Sales, Engineering, Services, as well as externally to customers, partners, and the industry. Monitor and measure progress against the territory Sales Strategy and drive changes as needed. Build relationships with internal Cisco organizations to provide support for territory and/or drive the business. Lead cross-functional projects within and beyond areas of immediate responsibility. Proactively seek feedback on self; recognize own capabilities and take initiative to continually improve. Work with key customers/partners and help address critical escalated requests. Drive territory toward continual improvement in customer/partner/ experience with Cisco to increase loyalty and satisfaction. Implement mechanisms, including a team development plan, for building capability and capacity to align with territory vision and improve territory performance.
Apply appropriate metrics to measure performance, reviews and manages the performance of individuals and teams. Creates and manages a budget for resources to enable the territory. Drive the Cisco technology and services vision in the industry. Act as a mentor to others within and outside of immediate organization.
Collaborate with Sales, Services, and Partners to create the Strategic Sales Plan. Leverage knowledge of evolving market trends and Cisco strategy in determining territory capability and capacity requirements both near and long term (3-5 years). Collaborate with Sales, Services, Partners, etc., to create a near and long term plan to identify and allocate resources aligned to the sales strategy for one’s territory. Ensure execution of technical sales/services strategy and leveraging of architectural selling approaches across the territory.
Review quantitative information to identify and explain trends in order to develop, track, and modify territory plan. Assist in qualified partner identification where appropriate.
Who You'll Work With
One Winning Team Engagement - Effectively facilitating joint initiatives with cross-functional teams (Services, Customer Value Acceleration team, Capital, Partners, etc.) and strategically engaging cross functional resources to achieve their goals and hit their numbers.
Who You Are
You will have demonstrated experience managing/ leading high performing teams. Thorough competitive knowledge including solutions, technology and product offerings.
Understand and be conversant about the company, its solutions, and product strengths, weaknesses, opportunities and threats.
Solid knowledge and experience of customer management practices.
In-depth understanding and experience in management of all aspects of sales support processes. Thorough understanding of organizational structures, management practices, staff development and retention. Excellent communication skills to communicate with upper/executive management level.
You will have excellent conflict resolution and team building skills. Ability to communicate and align people within the organization, gaining the cooperation of those who may be needed to influence the creation of teams and coalitions that understand the corporate vision and strategies, and accept their validity. Proven Consultancy and customer-facing Experience
Proven Project Management experience (incl. engaging of 3rd parties)
Our minimum requirements for this role:
● 15+ years related technical sales industry experience.
● 7+ years technical sales management experience (or demonstrated leadership of technical teams within Cisco); global experience is highly preferred.
● Typically requires BS/BA (EE/CS) or equivalent or relevant working experience.
● Must have excellent written, oral communication, listening, negotiation and presentation skills. Excellent leadership, coaching and mentoring skills.
● Hands-on Department of Defense working experience including key contacts/relationships with the department
● Active clearance or ability to obtain one preferred
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.
We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.