Direct Fulfilment Program Manager

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  • Location:
    Chonburi, Thailand
  • Alternate Location
    Penang
  • Area of Interest
    Project or Program Management
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1444906

Meet the Team

Our team handles the end-to-end customer order fulfillment journey, ensuring seamless orchestration between manufacturing operations and supply chain functions. By collaborating closely with cross-functional partners, we help Cisco deliver on its promise of operational excellence and customer satisfaction. We’re a mid-sized, dynamic team with deep expertise in supply chain, manufacturing, and fulfillment, bringing together diverse perspectives to solve complex challenges. What makes us exciting is our direct impact on customer trust—our work ensures Cisco delivers on time, at scale, and with the highest quality.

Your Impact

In this role, you will handle one or multiple business units, overseeing direct fulfillment operations across India-based fulfillment sites. You will drive revenue attainment and ensure delivery metrics are consistently achieved, partnering with key customers to advance delivery excellence initiatives. Yohandle manage manufacturing partners on capacity, material availability, and cost optimization to ensure smooth operations. You will lead critical projects and establish scalable processes that strengthen fulfillment performance. Success in this role means enabling extraordinary fulfillment execution, building strong partnerships, and driving continuous improvements that elevate Cisco’s customer experience.

Minimum Qualifications

  • Bachelor’s degree in Supply Chain, Operations, Engineering, or related field
  • 5+ years of experience in supply chain, fulfilment, or manufacturing operations
  • Consistent record of handling cross-functional projects or business units
  • Strong analytical and data-driven decision-making skills
  • Experience working with external manufacturing or fulfilment partners

Preferred Qualifications

  • Broad cross-functional supply chain knowledge with hands-on fulfilment expertise
  • Strong understanding of global order fulfilment processes and guidelines
  • Demonstrated ability to lead, influence, and align external manufacturing partners toward business goals
  • Excellent communication and collaboration skills across global teams
  • Ability to thrive in a fast-paced, matrixed environment while driving measurable outcomes

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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