Customs Manager, Indonesia

  • Location:
    Jakarta, Indonesia
  • Area of Interest
  • Job Type
  • Technology Interest
  • Job Id

Customs Manager

Join Cisco's Global Tax and Customs Team (GTC) as a key member of our Customs organization in Jakarta, Indonesia. You will play a pivotal role in ensuring compliance with both Indonesia and global customs laws and regulations while optimizing customer satisfaction and enhancing Cisco’s profitability. This position offers a direct reporting line to the Singapore Customs Manager in the APJ region.

What You'll Do:

  • Ensure strict adherence to Indonesian and global customs laws and regulations while driving customer satisfaction and Cisco profitability.
  • Collaborate with cross-functional teams, business partners, and service providers to facilitate seamless customs clearance processes.
  • Stay updated with legal and regulatory developments and communicate new requirements, provide strategic analysis and solutions as a business partner.
  • Liaise with Cisco Governmental Affairs, Cisco Legal Counsel, Customs, other government authorities, and industry associations to develop policies that support the international transfer of tangible and intangible products.
  • Manage reporting and submissions to Government authorities.
  • Obtain and oversee Import Licenses and Permits with Government authorities.
  • Perform data mining, reporting, research, and analysis for various initiatives and new business models.
  • Engage with Customs Authority, Brokers, External Consultants, and Legal Counsel to resolve customs-related issues.
  • Represent Cisco in external forums as needed.
  • Drive Cisco’s global customs policies through audits and training.
  • Participate in Mergers, Acquisitions, Divestitures, and other country-specific projects.

Who You Are:

  • Individual Contributor: You will be joining as an individual contributor, focusing on optimizing customer satisfaction and enhancing Cisco’s profitability without direct reports.
  • You hold a BA/MBA/Legal degree with at least 7-8 years of experience in a high-tech, fast-paced environment, preferably in an MNC.
  • You have a track record of managing customs clearances for technology goods in Indonesia and the APAC region.
  • You possess an advanced understanding of WTO, WCO agreements, country of origin rules, HTS classification, and duty-saving schemes such as FTAs.
  • You are experienced in handling internal and external customs audits, including addressing challenges and filing appeals.
  • You have a solid grasp of national and international trade regulations and know how to align the customs/trade function with business goals.
  • You are familiar with basic transfer pricing and VAT rules.
  • You are an excellent communicator with strong presentation and teamwork skills.
  • Your expertise in Microsoft Office, statistical analysis, and financial modeling is advanced.
  • You exhibit superior project management abilities, working effectively with diverse cross-functional teams across multiple geographies and time zones.
  • You are fluent in both Bahasa Indonesia and English.

Why Cisco


#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.