Customer Success Specialist (New Grad) - India UHR
Area of InterestCustomer Experience
Job TypeEarly in Career
In Cisco, we have an outstanding opportunity where we actually get to use the technology we build!
We are Innovators
We drive innovation to propel business transformation while maintaining operational quality.
We are Accelerators
We accelerate digital solutions to generate cost savings and efficiency gains for enterprise growth and success.
We are Transformers (Team details)
Customer Obsessed: Proactively understands customer needs and aligns architectural and vertical expertise to cross-functional teams to drive alignment on decisions that enhance customer value.
Technical Expert: Technical knowledge with ability to understand customer use cases for Cisco’s technology solutions and how Cisco solutions can be optimally applied in a customer’s environment to accelerate value creation for the customer.
This role resides within the Cisco Customer Experience (CX) organization, one of Cisco’s fastest growing teams.
What You’ll Do (Role details)
The CSS is a hands-on expert for their aligned product or architecture. This role owns delivery of targeted engagements intended to increase product awareness, share industry leading practices, and drive overall product consumption and business value.
The CSS brings strategic vision and tactical expertise to ensure every customer engagement is a success while also actively participating in the global CSS Community where they collaborate with their peers to share best practices and customer success stories.
The CSS is able to effectively combine deep technical knowledge with solid understanding of business priorities to provide consultative solutions pivotal to helping customers realize value faster.
Who You Are
· Recent graduate or on your final year of studies towards a Bachelor's or Master's degree in a technical field, such as Networking, Computer Science, Information Technology, Electrical/Computer Engineering or a similar field
· Fluent in English (verbal and written)
· The requirement is for 2023 passout only
· Passionate about networking, information technology or computer science
· Strong analytical and problem-solving skills with ability to troubleshoot technical problems
· Ability to multi-task, self-start, and work in a fast-paced team environment and the ability to work independently
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture enthusiast? Many of us are. Passion for technology and world changing? Be you, with us!
Disclaimer - “Please note this posting is to advertise potential job opportunities. The requirement is for 2023 passout only. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.”
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.