Customer Success Specialist (CSS) - Campus Network - Wireless

  • Location:
    Eschborn, Germany
  • Alternate Location
    anywhere in Germany
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1381264

While reading our job description, please remember - we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the aptitude to learn and deliver results


Who You'll Work With

Customer Experience (CX) Customer Success Specialists (CSS) are a team of outstanding technical guides whose #1 focus is to deliver best-in-class customer experience. We help solve business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is measured through customer happiness metrics, industry recognition, and employee happiness scores.

As a team we know that in engineering and customer success, you can only be successful together, so we emphasize a culture of helping each other, working together, succeeding together and having fun together. As a CSS team we help customers embrace and expand Cisco solutions by showing impact on the customer’s business goals. Maintaining an end-to-end lens, as CSSs we partner closely with Customer Success Executives, Success Programs Managers, sales accounts teams, delivery teams, partners and others.


What You‘ll Do

As the CSS you are a guide to the client on your aligned product or architecture. Your mission is to help the customer move to the next phase of the customer lifecycle and to visualize their future in the lifecycle! You will:

  • Deliver workshops and webinars (Accelerators and ATX - Ask-the-Expert) to a diverse set of customers that qualify, tailoring results and driving business outcomes within scope and timely engagement
  • Join the Customer Success team in customer engagements and events to improve customer adoption and address product concerns
  • Contribute to the customer community digital spaces and asset development of Success Tracks
  • Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams
  • Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes
  • Collaborate with Account teams, Customer Success, and Partners to elevate customer adoption as well as address product concerns
  • Drive adoption and expansion of Cisco products by highlighting feature opportunities, successful use cases, and relevant strategies to customers and the Success team
  • Contribute to lifecycle asset development and maintenance through rotations, asset development sprints, and/or stretch assignments with the Lifecycle Success team


Who You Are

You are a technical expert across multiple technology specializations (Enterprise Networking Switching & Wireless, Meraki) and you have hands on extensive technical expertise. You have industry recognized certifications and an ability to inspire change through innovation. You are a leader who drives team activities/task!

  • Customer Passion: You love customer interactions and understand customer needs and align architectural and vertical expertise to multi-functional teams
  • Technical Guide: You are able to explain technical concepts, give clients mentorship and vision about the solution. You have a detailed understanding of the technical principles of aligned technology/specialization areas, including features and use cases.
  • Business Aware - You can connect technology solutions to business outcomes
  • Effective Communicator: You articulate the technical features into business impact, you can easily talk about technology to non-technical people. You are also an active listener.

Fluent in German and English


Why Cisco 

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.  


We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! 

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)  

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. 

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Cisco COVID-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

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