Customer Success Manager

  • Location:
    Amsterdam, Netherlands
  • Additional Location(s)
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
    Collaboration, Video
  • Job Id

Customer Success at Cisco is a close-knit international team driven by best-in-class post-sales consultancy and adoption. As a CSM, you will be responsible for driving adoption of the Cisco Collaboration solution within the greater EMEA Market. You will identify growth opportunities to expand Cisco’s footprint while demonstrating the value and benefit of these results to your customers. Key to success are the cross-functional relationships that you will develop and maintain within Cisco, our partners and various other crucial stakeholders. Executing against and reporting on Customer Success metrics, you are constantly looking to demonstrate value of the Cisco Collaboration solution to your customers. Most importantly, we drive one another forward within the Customer Success team. Sharing best practices with your peers and Cisco colleagues, you will be part of a dynamic and collaborative team that is increasingly more critical to Cisco’s vision and strategy.

What You’ll Do

  • Own the complete customer lifecycle of onboarding, adoption, expansion and renewal
  • Strive to continually drive faster “time to value” and improve overall experience for our customers
  • Understand customer's objectives and how they translate to outcomes
  • Ensure proper delivery, onboarding and adoption of products and services, conduct ongoing operational reviews
  • Identify opportunities for upsell and cross sell
  • Travel to priority customers to strengthen relationships, conduct gap analysis, report on usage And lead value driven discussions
  • Partner with customer to advice on best practices
  • Drive revenue growth through adoption and upsell/cross-sell

Who You Are

  • Minimum 5 years’ experience in consultative customer facing role, ideally within Tech or SaaS based company
  • Strategic thinker, account management, and strong commitment to customer success
  • Proven team player and willingness to work closely with cross-functional partners
  • Comfortable working in a fast paced, dynamic environment to meet evolving business

Requirements – a self-starter!

  • Additional languages required (German)
  • Education or equivalent experience: 4-year higher education degree