Customer Success Manager, Cloud Collaboration

  • Location:
    Offsite, Rancho Cordova, California, US
  • Area of Interest
    Collaboration
  • Job Type
    Professional
  • Technology Interest
    Collaboration, Video, Networking
  • Job Id
    1333268

Who You’ll Work With

You will be working with a highly empowered and collaborative Global Customer Success team who at the core is committed to delivering personalized adoption experiences to help our customers achieve more than they thought possible with Cisco Webex.

 

What You’ll Do

As a Customer Success Manager for Webex, you will be responsible for creating and fostering cross-functional relationships with internal and external stakeholders to help customers achieve their business outcomes.

  • You'll Collaborate internally with Sales & broader cross-functional groups to drive continuous improvement & provide an outstanding customer experience.
  • You'll own the complete customer lifecycle from onboarding, adoption, expansion to renewal.
  • You'll partner internally to reduce churn, improve renewal likelihood, and increase customer satisfaction through our tried and tested adoption methodology.
  • Participate in campaigns, projects, and initiatives to ensure successful implementation.
  • Meet pre-defined metrics around revenue growth through upsell/cross-sell & deep Webex adoption.

Who You Are

As an ideal candidate, you have expertise in developing and maintaining cross-functional relationships, translating business value to customers, and driving execution with your Customer on key metrics.

  • Minimum 3 years of experience in the SaaS based industry preferably in Customer Success or account management.
  • Strategic thinker with a forward-looking approach and a strong commitment to customer success.
  • Strong communication, consultative, influence and presentation skills.
  • Willingness to learn, adapt and lead change within Cisco.
  • Comfortable working in a fast-paced, multifaceted environment to meet evolving business requirements.
  • Entrepreneurial approach to business and the ability to establish a holistic view as it relates to the motions driven out of Customer Success.
  • Bachelor's degree or equivalent experience.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

 

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

 

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

 

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

 

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

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