Cisco Careers

What You Will Do

We are looking for a Customer Success Manager (CSM) to take ownership of the Customer Success program and drive greater customer value by bringing Cisco Meraki’s best ideas, innovations, and capabilities to our highest value customers. The CSM will collaborate with the cross functional groups across the organization to further develop customer relationships and ensure Meraki customers are realizing the most possible value from their investment.

The role will be leading new support and service initiatives as Cisco Meraki continues to sell upstream to larger enterprise customers, working closely with senior leadership to build out and execute on our white glove customer program.

Responsibilities

• Engage with customers/partners upon request to help with growth and long term relationships, using our Customer Success program.
• Collaborate with Sales and Channel teams to understand the business relationship between clients and ensure growth attainment and increased footprint.
• Work within the parameters of the established relationship to ensure the satisfaction and success of the accounts enrolled in the program.
• Develop and maintain long­ term relationships with customers and the different groups within our organization.
• Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.
• This role may require occasionally traveling.

Who You Are

As a creative problem solver, you care deeply about what matters to our customers, partners, and colleagues. Using your advanced communication skills, you build meaningful customer relationships while responding quickly and efficiently to customers’ inquiries. You embrace changes that arise from data insights and proactively use feedback from leaders and peers to continuously enhance your technical skills and grow with our team.

Minimum Qualifications

• 2+ years of experience in customer success, account management, or related roles.
• Experience working with / exposure to Meraki technologies.
• Understanding of basic networking technologies (e.g., VPNs, DNS, IP addressing, firewalls) and their impact on SaaS/cloud-based solutions.
• Fluency in English (written and spoken) is required.
• Experience presenting to and working with high level management in customer businesses.

Preferred Qualifications

• Excellent presentation skills.
• Ability to clearly and concisely articulate technical matters to third parties.
• You show strong initiative and a positive, problem-solving attitude.
• Highly professional, organized, efficient, with strong attention to detail and accuracy.
• Resourceful and creative in addressing technical challenges and finding innovative solutions.
• Strong dedication to delivering high-quality results.
• Experience with Business Intelligence (BI) tools and practices.
• Proficiency in additional languages is an advantage.

Why Cisco Meraki

As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.