Customer Success Executive *Service Provider* 1413807

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  • Location:
    Offsite, RTP, North Carolina, US
  • Alternate Location
    Atlanta, Dallas, Seattle, San Jose
  • Area of Interest
    Customer Experience
  • Compensation Range
    168400 USD - 228600 USD
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1413807

Who You’ll Work With

The Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s Customer Experience (CX) organization. Join Cisco's CX team, a driving force behind our transition to a software and subscription-based business model. Partner with customer leaders, internal teams, and Cisco partners to redefine what customer success looks like in the digital age. 

What You’ll Do

Your primary focus will be to accelerate customer success. Key responsibilities include :

  • Strengthen Customer Relationships : Establish trust-based relationships with key customer contacts at multiple levels.
  • Customer Insight : Deeply understand customer business objectives, challenges, and the landscape they operate in.
  • Orchestrate the Journey : Coordinate Cisco Services, partners, and customer teams to create a seamless path to value realization.
  • Sentiment & Escalation Management : Address and resolve customer issues, ensuring a positive experience and clear communication.
  • Strategy & Alignment : Collaborate with Sales to develop customer success plans that align with both Cisco and customer priorities.

Who You Are

We're looking for someone who excels in :

  • Customer-Centric Approach : Proven track record in driving customer success, adoption renewal and recurring revenue growth, particularly in a SaaS environment.
  • Relationship Management : Strong interpersonal skills to build and sustain relationships across various stakeholders.
  • Strategic & Tactical Balance : Ability to develop high-level strategies while also executing plans to fruition.
  • Team Leadership : Expertise in guiding cross-functional teams for positive customer engagement.
  • Effective Communication : Ability to articulate complex ideas in a relatable way to a variety of audiences.

Cisco offers an outstanding employee benefits package including to health insurance (health, dental, vision), 401k matching of 4.5% annually, almost 9 weeks of paid time away including 20 days PTO, 10 days for volunteering, your birthday, 10 holidays (including Juneteenth & presidential Election Day) and 5 pre-scheduled "Cisco Day For Me" wellness days. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please, contact us to request accommodation.

Why Cisco? 

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. 

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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