Customer Solutions Engineer - Duo Security

  • Location:
    Offsite, Austin, Texas, US
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
  • Job Id

Duo Security, now part of Cisco, is the leading multi-factor authentication (MFA) and secure access provider. 


Duo + Cisco = Disco 

With the Most Loved Company in Security and the global leader in network technology joining forces, there are more exciting opportunities than ever to be at the forefront of securing the cloud. 


Our mission is simple: democratize security by making it easy and effective for everyone. We’re transforming security from the ground up by solving the world’s most pressing geopolitical challenge — safe, secure information access. We engineer our business to enable our customers to easily address their ever-evolving security challenges. 


We believe that impactful work is rewarding work and that our team is at its best when everyone feels empowered to bring their whole self to work. We learn together by hiring for cultural contribution, not cultural fit, and recognize that diversity in background and thought are essential to building high-impact teams. 


We invest in growth and learning opportunities and encourage our people to never stop learning. We foster collaboration and believe in being recognized (and rewarded!) for hard work. We champion a healthy work-life balance. We’re kinder than necessary. 


Together we build for the future by designing simple solutions for complex problems. And that’s why we’re the most loved and trusted name in security.

Your responsibilities will include:

  • Developing and implementing tailored strategies that provide continued value to the customer, ensuring renewals and driving long-term account growth

  • Driving seamless onboarding processes and working cross-functionally with our support and services team to proactively lead successful deployments

  • Effectively manage customer expectations about our features, functionality and limitations 

  • Being an expert in all things Duo by developing technical proficiencies with both Duo products and supported technical integrations with third-party applications. Author technical notes and training material to share your knowledge. 

  • Conducting virtual (and eventually onsite) product roadmap presentations and business reviews.

  • Understanding customer deployment roadblocks and objections, navigating technical conversations, and delivering solutions.

  • Consistently growing your knowledge of the broader security landscape and expertly position Duo by handling objections related to competitive solutions.

  • Understanding Duo’s core security positioning and can continuously learn about product features and functionality.

Skills you have…

  • Effective Communication + Ability to Influence:  You can demonstrate active listening, synthesize information, effectively communicate, and present with confidence and empathy to varied internal and customer stakeholders.

  • Technical Aptitude: You can guide implementation, integration, and deployment of technical solutions in customer’s environment. You have expertise with more than one technology, such as networking (VPN, firewalls, load balancing), Microsoft administration (Azure, Office 365, Exchange/OWA, ADFS), authentication workflows (RADIUS, LDAP) and/or SAML/SSO. 

  • Building Collaborative Relationships:  You can proactively collaborate with internal & customer stakeholders to identify opportunities, address challenging situations, support customers through incident response situations. 

  • Active Learning and Continuous Improvement:  You can map explicitly stated customer business requirements back to product features. You can translate customer sentiment to internal teams as feature requests & appropriately advocate for strategic product decisions.

  • Self Awareness:  You possess self-awareness, own accountability for responsibilities & commitments. Provide, receive, consider, and incorporate actionable feedback to/from your peers and leadership.

  • Execution and Time Management: You can adhere to standardized processes and tools to document customer objectives and project the health of an entire book of business. You can effectively prioritize multiple projects to manage and deliver on customer and internal expectations.

  • Strategic Planning and Account Management: You can develop & execute strategies for a customer, including customer engagement, risk identification & mitigation, product adoption, customer expansions, and product upgrades.

  • Team Player: You can proactively contribute to a positive environment that values people and work, openly share problems and successes, and work across teams to help refine processes and achieve goals.

Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duo’s achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran’s status, religion, disability, sexual orientation and beliefs.

And if this role is exciting to you, we encourage you to apply even if you don’t meet all 100% of the description or qualifications. Finally and most importantly, we are a proud Equal Opportunity Employer.

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.