Customer Quality Engineer

  • Location:
    Minato, Japan
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
  • Job Id

Customer Quality Success team in Cisco Supply Chain values four key principles – customer focus, being data driven, having an objective view, and strive to be proactive.  As a customer quality engineer, your key function will be enabling the execution of the Customer Quality strategy in your region and being a trusted partner for our stakeholders in Engineering, Supply Chain Operations, Sales and Customer Experience teams.



Job Description



o   Understand Cisco product portfolio and be a subject matter expert on Cisco Quality processes

o   Be the point of contact for Customer Experience, Technical Assistance Centers and Sales teams in the region for all quality support

o   Lead resolution of customer quality issues, reactively and proactively by coordinating with Product Quality Engineering, Manufacturing, Suppliers, Customer Experience and Sales teams 

o   Identify initiatives related to customer quality improvements. Lead projects to implement these improvements across stakeholders and business partners.

o   Lead data-driven business reviews and bring insights into actions.

o   Monitor customer satisfaction and product field quality.  Perform data analysis to detect trends and take appropriate action.

o   Be people focused, working closely with a variety of internal stakeholders to support Customer Quality vision and strategy

o   Provide sound and data-driven business insights, collaborating with individual contributors and up to senior leadership. 

o   Customer Quality Metrics stewardship, statistical data analysis, identify and drive Close Loop Corrective Actions


Minimum Requirements:


o   7+ years' demonstrated ability and proven success in operations, customer relations and implementing technical solutions

o   Desired Degree: Bachelor’s Degree (BA/BS/etc) 
Desired Major: Industrial Engineering

o   Knowledge of basic Internet Technology concepts (preferred CCENT/CCNA certified)

o   Six-Sigma Green or Black belt certification is an important asset.

o   Fluency in Japanese and English

o   Direct experience in driving initiatives effectively in a complex organizational environment

o   Strong Communication, working with multiple stakeholders

o   Ability to work and collaborate effectively with local and remote teams globally

o   Detail oriented and data driven 

o   Comfortable with data, process flows, and systems thinking

o   Deep understanding of operations and methodologies, process management and formulation of policies, programs, plans and systems to meet commitments.


o   Self-driven, independent thinker

Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.