Customer Project Specialist - Graduate - Italy. Start Date September 2023

  • Location:
    Vimercate, Italy
  • Area of Interest
    Customer Experience
  • Job Type
    Early in Career
  • Technology Interest
    Cloud and Data Center, Internet of Everything, Networking, Security, Service Provider, Webex (Collaboration), Wireless, Mobility
  • Job Id
Program Start Date:  September 2023 
Training Location: virtual 
Primary Work Location: Vimercate, Italy
Alternate Work Location: Any location in Italy, hybrid working 

About Cisco:  
The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.  

So if your desire to work in leading-edge technology is matched by your drive to make a difference then the Customer Project Specialist role is the right challenge for you.  

What you will do as Customer Project Specialist:  

In this role you’ll be part of an actively growing Professional Services (PS) team. The Cisco Professional Services organisation helps customers optimise their network investment and speed adoption and migration of advanced technologies. A key component of the PS portfolio is our Project Management/ Customer Program Manager capability and expertise. While your career will be developing some travel may be required. You’d be provided with training in your first months, followed by hands-on training on projects assisted by an experienced Cisco Project Manager/ Customer Program Manager.

For Customer Project Specialist, day to day that means:  
  • Successful completion of customer projects ensuring that the project objectives, customer acceptance criteria and internal performance metrics are achieved.  
  • Ensuring compliance with legislation and regulatory requirements such as Health and Safety, compliance with contractual obligations, ISO certification requirements and Cisco policies and processes at all times.  
  • Managing internal and external stakeholders, subcontractor partners and project team members and ensuring the accuracy of project data in internal tools and systems.  
  • Assisting program managers or senior project managers in performing project administration activities. 
  • Responsible for managing project financials and profitability.
  • Identify risk, issues and develop risk response strategy. 
  • Lead or support execution of contract Change Management process. 
  • Build Cisco's project community by sharing lessons learned, best practices and participating in the Global PMO Role Community. 
What we can offer you:  
  • Understanding of core Project Management knowledge areas according to PMI with focus on the triple constraint: time-scope/quality-cost. 
  • Opportunity to shadow technology professionals and understand a broad range of Cisco Technologies 
  • Opportunity to earn Cisco and Industry Certifications (CCNA, CAPM) 
  • Interaction with Cisco employees and clients all over the world 
  • A competitive salary and generous benefits 
  • Being part of a diverse and international team composed by people with different backgrounds and areas of expertise 
  • Dedicate part of your time to lead/be part of Cisco’s internal initiatives where you can deliver results by applying your creativity and motivation to make the difference 
Programme structure: 
  • First 3 months (together with all APMs from EMEAR): full-time virtual training, shadowing and job rotation. 
  • After 3 months: join the local CX team in your home country for which you have applied for.  
What you will need to be eligible for the Customer Project Specialist role:  
  • You are a recent graduate or on your final year of studies towards a degree or related program or other academic certification; equivalent experience accepted in lieu of degree 
  • You are able to live and work in Italy with no additional VISA sponsorship from Cisco  
  • You are fluent in English and Italian 
  • Language proficiency in Portuguese, German, French, Spanish or Arabic is beneficial 
  • Project management (ex. CAPM, PMP, PRINCE2) and/or ITIL certification is a great plus  
  • You are able to begin full time employment in September 2023 
What skills you will need to succeed:  
  • You have strong organisational and leadership skills  
  • You have interest in technology and understand technical issues, and can leverage technical expertise of others  
  • You produce quality work under pressure with immediate deadlines  
  • You are able to adjust in rapidly changing environment and to prioritise your activities/set the right expectations with your internal and external stakeholders. 
  • You have written, verbal communication skills, with the ability to present to large groups with confidence  
Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.