Customer Project Manager

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  • Location:
    Vancouver, British Columbia, Canada
  • Alternate Location
    Toronto, Calgary, Montreal
  • Area of Interest
    Customer Experience
  • Compensation Range
    123100 CAD - 155200 CAD
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1439140

The application window is expected to close by 1 June 2025.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

MEET THE TEAM

At Cisco, we are building the world's best Customer Experience (CX) Team to accelerate the company transition to a recurring revenue software-centric model.

As part of Cisco’s CX organization, we as a Customer Delivery team are looking after the service delivery to public sector and enterprise customers in Canada. We are the single point of contact for Cisco Services, positioning and driving valuable customer outcomes, improving results and crafting a simplified customer experience. You will collaborate with Service Delivery Managers, Engineers and Architects to ensure the highest level of client satisfaction together with the Business Development and Customer Success teams. The role will involve working for enterprise & public sector clients hence you may need to undergo a background check process.

YOUR IMPACT

Complete all project initiation activities necessary to deliver a CX customer delivery project according to customer business outcomes by implementing PMI’s project management framework to demonstrate the best of both Waterfall and Agile methodologies. You will be accountable for orchestration of value-driven project execution and alignment.

Responsibilities included;

  • Perform detailed planning to establish scope, schedule, and cost and revenue baselines as well as identifying risks and mitigations.
  • Ensure collaborators, and the project team deliver projects timely, within budget, and with high quality to promote customer satisfaction.
  • Track, review, and supervise the progress and performance of the project, documenting project health, risks, and needs throughout the life of the project.
  • Keep customers apprised of current project status with timely and relevant updates.
  • Validate to ensure all aspects of the contracts are completed, accurately implemented and closed for the project.
  • Collaborate with internal team members to grow the revenue within the assigned projects/accounts.
  • Conduct quarterly business reviews with the customers to review the priorities for next 90 days and showcase the value and outcomes being driven.
  • Project delivery within Cisco’s governance and defined expectations.
  • Driver and motivator for project accountability, revenue and costs optimization.
  • Ensure delivery quality is upheld based on contracted business outcomes

MINIMUM QUALIFICATIONS

  • BS/BA degree or equivalent plus a minimum of 5 years related experience in networking/telecommunications industry OR 5+ years leading IT & Telco projects in a Project Management role.
  • Proficient in using project management tools such as Primevera, Oracle Projects, Microsoft Project and Jira.
  • Solid understanding of Cisco technology, products, architecture and services portfolio.
  • Financial and Intuition for business.
  • Willingness and ability to travel to customer sites as required.

PREFERRED QUALIFICATIONS

  • Hold certifications in Project Management such as PMP, CAPM, Agile SAFE, ITIL, Certified ScrumMaster (CSM), PMI-ACP, or equivalent are preferred.
  • Exceptional skills in Negotiation, Time Management, Conflict Management and interpersonal interactions.
  • Fluency in Canadian French is preferred.

#WEARECISCO

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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