Customer Project Manager

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  • Location:
    Riyadh, Saudi Arabia
  • Area of Interest
    Project or Program Management
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center, Service Provider
  • Job Id
    1429908

What You'll Do

As a Project Manager, you will play a crucial role in driving the successful Oversee and manage telecommunication programs, ensuring successful execution and alignment with customer goals and business objectives . You're the primary CX point-of-contact for customers taking end-to-end ownership for a project or a program. You are expected to manage the below domains:

  • Customer Engagement: Develop and maintain strong relationships with customer executives and technical partners to understand and support their needs and challenges.
  • Customer Advocacy: Serve as the customer's advocate within Cisco, ensuring their needs are met and they receive a superior customer experience.
  • Financial Oversight: Handle financial aspects such as program budgets, services revenue, and margins, making strategic financial decisions to ensure program profitability.
  • Strategic Planning: Develop and implement comprehensive Telecommunication Program Plans in collaboration with internal teams, aligned with customer goals to increase technology investments.

Who You'll Work With

  • Customer : Engage with customer implementation, design, and operational team to ensure the successful delivery of Cisco programs.
  • Internal Teams: Collaborate with various internal teams including technical, Delivery, Sales, the Solution Development Architect team to support program objectives.

Who You Are

Strategic Problem Solver: Skilled in program management and telecommunication technology.

Communicator and Relationship Builder: Superb communication skills to build and nurture customer partnerships.

Financially Savvy: Experienced in handling financial aspects and making strategic investment decisions.

Industry Knowledge: Deep understanding of Cisco’s telecommunication technologies and the industry landscape.

Minimum qualifications:

  • Knowledge of SP technology.
  • Arabic and English language fluency
  • Experience: At least 7 years of project management experience with a solid grasp of the telecommunication and SP industry
  • Experience in developing positive relationships with executive-level customers.
  • Team Leadership: Demonstrable ability to lead teams in a collaborative environment.
  • Experience in handling revenue concepts, margins, and forecast.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most exciting of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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