Customer Project Manager

  • Location:
    Mexico City, Mexico
  • Area of Interest
    Customer Experience
  • Job Type
  • Technology Interest
  • Job Id

Why you'll love Cisco

We change the World; you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

What you'll do:

  • Manages small complex projects in an account or group of accounts.
  • Creation of a project schedule and plan with financial, resource and material requirements.
  • Develops and presents proposals and final agreements.
  • Prepare and maintain Project Plan, Risk Registers, Issue Logs, Lessons learnt and other Project related documentations.
  • Provides leadership to project staff including project engineers, vendors, partners or subcontractors.
  • Manages the project from start to completion including the resolution of raised project issues.
  • Responsible for the Project Budget, Margins and completion within given timelines.
  • Presents service business value to customers for new or existing business.
  • Influences the customer in the assessment, planning and management of related projects.
  • May manage internal projects/programs within Cisco.
  • Works with the Program Management Community to further develop the PM/PGM role, processes, and operations.
  • Contribute to the development of a project management methodology.
  • Lead Project teams to deliver multiple, simultaneous projects that span across several business or technology areas.

Who you'll Work With:

The Project Delivery Team at Americas CX Center encompass professionals in Project Management discipline to successfully deliver tangible results for our external Customers in APJC, EMEAR and America region.

Highly skilled and experienced practitioners deal with various scale of projects for all vertical markets with emphasis to Service Providers, Public Sector, Commercials and Government. The values, strengths, satisfaction come from the diversity of this highly international Team you could be part of, finding synergy in delivering the business outcomes for our customers’ demands.

Who you are:

  • Bachelor of Engineering /Technology
  • 4-7 years of overall experience with a minimum of 4 years of Project Management experience in the IT industry.
  • Professional PM certifications: PMP/PRINCE2/ITIL/SCRUM/ACP or equivalent. Preference would be given to the PMP certified professionals.
  • Hands on experience of using Microsoft Project Plan (MPP) and MS Excel.
  • Work experiences with APAC, European or American customers.
  • Excellent communication Skills
  • Travel as per the business requirements within America and Abroad.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.