Customer Project Manager - 1437824

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  • Location:
    RTP, North Carolina, US
  • Area of Interest
    Customer Experience
  • Compensation Range
    110800 USD - 155100 USD
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1437824

The application window is expected to close on: 4/25/2025

 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.  

 US Citizen

 Meet the Team:

The Observability Team operates as a unified structure where Project Managers, Consultants, and Solution Architects collaborate seamlessly, ensuring alignment and shared goals. We provide a consistent delivery experience, leveraging our deep observability expertise to drive business success.

Our training enables seamless implementations and measurable outcomes for customers. With governance closely integrated with the Technical team, decision-making is enhanced, issue resolution is accelerated, and projects are executed with both strategic oversight and technical depth.

 

Your Impact:

  • Customer Project Specialists providing support services scenario
  • Conducts project support activities either within a project or program environment or within a project support services team
  • Customer Project Specialist leading small projects scenario (e.g. joins Cisco via Associate Project Manager program):
  • Lead projects to achieve on-time, within budget, high- quality delivery while achieving customer satisfaction
  • Responsible for project metric tracking, and managing project financials and profitability
  • Identify risk, issues and develop risk response strategy
  • Lead or support execution of contract Change Management process
  • Manage Partner delivery and commercials when 3rd party technical delivery resources are engaged
  • Conduct project support activities 
  • Build Cisco's project community by sharing lessons learned, 
  • Best practices and participating in the PMO Role Community

 Minimum Qualifications:

  • BA/BS or 4+ years of proven experience in project management
  • PMP certification (Project Management Professional)
  • Strong technical expertise in observability solutions, including AppDynamics, Thousand Eyes, and Splunk.
  • At least two years of hands-on experience managing complex technical projects. Project management skills, including the ability to provide strategic guidance and drive successful multi-tools implementation.
  • Experience with SLED and Federal Observability projects, requiring additional regulatory and compliance knowledge.

Preferred Qualifications:

  • SCM certification (Certified Scrum Master)
  • Specialized training and certifications in AppDynamics, Thousand Eyes, and Splunk.

 #WeAreCisco:

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. 

 Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. 

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! 

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!  

 


 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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