Customer Program Manager - 1431957

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  • Location:
    Offsite, San Jose, California, US
  • Alternate Location
    Seattle, Richardson, RTP
  • Area of Interest
    Customer Experience
  • Compensation Range
    143400 USD - 185500 USD
  • Job Type
    Professional
  • Technology Interest
    Cloud & AI (DCN & Compute), Cloud and Data Center, Networking, Security
  • Job Id
    1431957


The application window is expected to close on:4/11/2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received


Meet the Team:

We are looking for a Technical Program Manager to lead all aspects of the Web NPI Program Opportunities, ensuring that every aspect of the lifecycle is efficiently led to completion. Beyond your technical expertise, you will apply a blend of project management methodologies (e.g., Agile, DevOps, PMP) to deliver a personalized and predictive experience.

  • Demonstrated experience in managing programs across cross-functional teams, establishing processes, and coordinating release schedules.
  • Excellent communication skills, both written and verbal, along with team leadership, problem-solving, and data analysis abilities to drive informed decisions.
  • Experience with performance metrics, a customer-focused approach, adaptability to fast-paced environments, and effective collaboration.
  • Expertise in software lifecycle management, requirements gathering. 
  • Comprehensive understanding of the Cisco product lifecycle within a customer's network.

Your Impact:

You will coordinate the execution of technical projects, working closely with tech leads, customers and Sales. you will Collaborate with other PM to coordinate across projects, ensuring smooth transitions and interactions among engineering and technical teams, encouraging collaboration. Align project goals with customer expectations, maintaining open communication channels, Identify and mitigate risks impacting the project, implementing a robust risk management strategy to safeguard project success.Focus on value improvement, ensuring projects deliver maximum value by aligning them with strategic goals and optimizing resource utilization.

Role and Responsibilities;  In this Customer Delivery role you will:

  • Be accountable for all phases of the New Product Introduction (NPI) lifecycle, including associated deliverables, across multiple NPI opportunities for Web-scale customers.
  • Collaborate with technical leads for CX, customers, BE, and Sales to discuss product hardware and software quality and functionality as well as the solution design, and testing.
  • Drive projects to achieve strategic objectives, ensuring flawless integration within the program to deliver cohesive results.
  • Handle "Platform Lifecycle Management" aspects of CX delivery such as OS software strategy, feature/defect tracking, testing requirements, troubleshooting guides, and fault signatures.
  • Lead the presentation and communication of NPI program progress to internal team and customer, highlighting strategy shifts, test result findings, new defects, delivery, and testing timelines.

Minimum Qualifications 

  • 5+ years of technical product or program management experience in similar industry.
  • Over 7+ years of proven experience, working directly with technical teams, including more than 3 years in direct customer-facing roles.
  • Experience with NPI in customer production environments.

Preferred Qualification

  • Understanding of SONiC.

WHY CISCO? 

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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