Customer Experience Apps and AI Product Manager-Exp 7 to 12 Years
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Location:Bangalore, India
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Area of InterestWebex (Collaboration)
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Job TypeProfessional
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Technology InterestWebex (Collaboration)
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Job Id1448275
Your Impact
As a Product Manager in the Customer Experiences Apps and AI team in the Webex Customer Experience organization, you will play a key role in shaping the future of customer experience by delivering intelligent, intuitive, and efficient experiences for agents, supervisors, operators, and analysts. Your primary focus will be to harness the power of AI to streamline workflows, reduce manual effort, and deliver actionable insights that enhance both day-to-day efficiency and long-term effectiveness. You'll help evolve how users interact with core contact center capabilities by improving workflows and embedding AI-driven recommendations, real-time adaptability, and automation into areas such as routing, scheduling, performance optimization, customer interaction and employee engagement. Your work will directly empower teams to operate with greater agility and precision leading to higher customer satisfaction.
- Working closely with enterprise customers and partners to understand their pain points and enhance the Webex Contact Center offering.
- Conducting competitive analysis, customer research, and data-driven decision-making to guide product development
- Defining and prioritizing product features based on market trends, customer needs, and business objectives.
- Collaborating with design and engineering to build and launch high-quality products.
- Partnering with sales, marketing, and customer success teams to drive adoption and growth.
- Managing the product lifecycle from ideation to execution, including go-to-market strategies and post-launch iterations.
- Make our team better, make our customers successful.
Minimum Qualifications
- Product management experience of 7-12 years.
- BA/BS inEngineering or Business is required. MBA Preferred.
Preferred Qualifications
- Excellent communication skills and ability to work with UX, engineering, marketing, and sales team.
- Proficiency with data
- Customer experience or contact center background preferred
- Knowlege of working with AI tools and technologies
#WeAreCisco
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
Your Impact
As a Product Manager in the Customer Experiences Apps and AI team in the Webex Customer Experience organization, you will play a key role in shaping the future of customer experience by delivering intelligent, intuitive, and efficient experiences for agents, supervisors, operators, and analysts. Your primary focus will be to harness the power of AI to streamline workflows, reduce manual effort, and deliver actionable insights that enhance both day-to-day efficiency and long-term effectiveness. You'll help evolve how users interact with core contact center capabilities by improving workflows and embedding AI-driven recommendations, real-time adaptability, and automation into areas such as routing, scheduling, performance optimization, customer interaction and employee engagement. Your work will directly empower teams to operate with greater agility and precision leading to higher customer satisfaction.
- Working closely with enterprise customers and partners to understand their pain points and enhance the Webex Contact Center offering.
- Conducting competitive analysis, customer research, and data-driven decision-making to guide product development
- Defining and prioritizing product features based on market trends, customer needs, and business objectives.
- Collaborating with design and engineering to build and launch high-quality products.
- Partnering with sales, marketing, and customer success teams to drive adoption and growth.
- Managing the product lifecycle from ideation to execution, including go-to-market strategies and post-launch iterations.
- Make our team better, make our customers successful.
Minimum Qualifications
- Product management experience of 7-12 years.
- BA/BS inEngineering or Business is required. MBA Preferred.
Preferred Qualifications
- Excellent communication skills and ability to work with UX, engineering, marketing, and sales team.
- Proficiency with data
- Customer experience or contact center background preferred
- Knowlege of working with AI tools and technologies
#WeAreCisco
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
