Customer Delivery Technical Leader - Enterprise Networking

Apply
  • Location:
    Minato, Japan
  • Alternate Location
    None
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center, Network (incl: IIoT, SD-WAN, & ThousandEyes)
  • Job Id
    1441652

Role Overview

We are seeking an Enterprise Networking Customer Delivery Technical Leader within the CX Global Enterprise Segment Premier organization.  You will provide technology leadership as an onsite embedded engineering expert working with a global financial services customer in Tokyo, helping the customer align Cisco products and technologies with their desired business outcomes and integrating Cisco solutions in their network.  You’ll be a key part of Cisco CX’s adoption and customer success efforts as we seek to deliver the best possible customer experience.

Your Impact

Outcome Orientation - Serve as an integrated member of the Cisco CX team supporting customer outcome-oriented engineering, implementation, and production support efforts. Provide technical expertise and escalation support in resolving technical problems found in products and solutions.

Customer Engagement - Lead customer delivery engineering engagements and provide escalation support for large scale solutions and complex issues. Act as a trusted technical advisor and drive the successful adoption of Cisco products and technologies.

Customer Success and Adoption - Advocate for current and emerging routing and switching technologies, ensuring solutions are relevant to customer success and aligned with Cisco's Validated Designs. Support the introduction of new products and execute proof of concept/value engineering work for Cisco enterprise networking products and technologies. Lead the creation and dissemination of technical collateral, intellectual capital, documentation, and conduct knowledge transfer as required.

Stakeholder Management - Build and maintain key relationships with customer stakeholders to ensure a best-in-class customer experience.

Minimum Qualifications

Experience: 7+ years in customer-facing service delivery engineering roles.

Expertise: Comprehensive knowledge of Cisco enterprise networking including the Catalyst 8000 and 9000 platforms, Software Defined Access, Catalyst Center, QoS, IGP and EGP routing, and access security including 802.1X and micro-segmentation.

Technical Leadership: demonstrable record of using subject matter expertise to lead engineering projects.

Problem Solving: clear ability to analyze, isolate, and resolve issues in a way that contributes directly to customer success.

Business-level proficiency with spoken and written English

Preferred Qualifications

Cisco Certified Internetwork Engineer Enterprise Infrastructure and/or Cisco Certified Internetwork Engineer Data Center, or Cisco Certified Network Professional Enterprise and one other Cisco Professional level certification

Experience working with Cisco enterprise routing and switching at a global systemically important bank (G-SIB)

Practical experience with Cisco Nexus routing / switching and data center architecture


役割概要

CXグローバルエンタープライズセグメントプレミア組織内で、エンタープライズネットワーキングカスタマーデリバリーテクニカルリーダーを求めています。東京のグローバル金融サービス顧客と協力し、現地に常駐するエンジニアリングの専門家として技術リーダーシップを提供します。顧客が求めるビジネス成果にシスコの製品と技術を整合させ、そのネットワークにシスコのソリューションを統合するお手伝いをします。顧客体験を最大限に高めることを目指すシスコCXの採用および顧客成功の取り組みにおいて、重要な役割を果たします。

あなたの影響

成果指向 - シスコCXチームの一員として統合され、顧客の成果指向のエンジニアリング、実装、およびプロダクションサポートを支援します。製品やソリューションに見られる技術的問題を解決するための技術専門知識とエスカレーションサポートを提供します。

顧客エンゲージメント - 顧客デリバリーエンジニアリングのエンゲージメントをリードし、大規模ソリューションや複雑な問題に対するエスカレーションサポートを提供します。信頼される技術アドバイザーとして機能し、シスコの製品と技術の成功した採用を推進します。

顧客の成功と採用 - 現在および新興のルーティングおよびスイッチング技術を支持し、ソリューションが顧客の成功に関連していることを保証し、シスコの検証済みデザインと一致していることを確認します。新製品の導入をサポートし、シスコのエンタープライズネットワーキング製品および技術に対する概念実証/価値エンジニアリング作業を実行します。必要に応じて技術資料、知的資本、文書の作成および普及、知識移転をリードします。

ステークホルダーマネジメント - 最高の顧客体験を保証するために、顧客ステークホルダーとの主要な関係を構築し、維持します。

応募資格

経験：顧客対応のサービスデリバリーエンジニアリングロールで7年以上。

専門知識：Catalyst 8000および9000プラットフォーム、ソフトウェア定義アクセス、Catalystセンター、QoS、IGPおよびEGPルーティング、802.1Xおよびマイクロセグメンテーションを含むアクセスセキュリティに関する包括的な知識。

技術リーダーシップ：エンジニアリングプロジェクトをリードするための専門知識を使用した実証的な記録。

問題解決：顧客の成功に直接貢献する方法で問題を分析、分離、および解決する明確な能力。

英語：ビジネスレベル

優先資格

シスコ認定インターネットワークエンジニア エンタープライズインフラストラクチャおよび/またはシスコ認定インターネットワークエンジニア データセンター、またはシスコ認定ネットワークプロフェッショナル エンタープライズおよび他のシスコプロフェッショナルレベルの認定

グローバルシステミック重要銀行（G-SIB）でのシスコエンタープライズルーティングおよびスイッチングの経験

シスコNexusルーティング/スイッチングおよびデータセンターアーキテクチャの実践的な経験の実務経験

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Share

Apply