Customer Delivery Engineering Technical Leader

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  • Location:
    RTP, North Carolina, US
  • Area of Interest
    Customer Experience
  • Compensation Range
    112000 USD - 149900 USD
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1437758
New

Job Responsibilities:

  • Operate and maintain the Cisco Unified Communication and Voice Environments
  • Responsible leader for customer projects and related work.
  • Availability to collaborate and perform changes in production change windows.
  • Responsible for plan, design, implement (PDI) including required SVS lab testing.
  • Deep understanding of the end user experience effect of the solutions developed for customer.
  • Enable automated delivery of Unified Communication solutions and project work.
  • Transfer knowledge of implemented software and processes to customer contacts via hands-on sessions, and by creating customer-facing documentation.
  • Ability to explain technical issues and present information concisely to both technical and non-technical personnel. That includes the development of knowledge transfer (KT) documents.
  • Maintain effective working relationships with assigned stakeholders and project managers.
  • Effectively work independently and as part of a team to implement solutions for stakeholders.
  • Plan, document, test, and complete highly complex Cisco Unified Communication and Voice upgrades and network migration activity.
  • Handle requests for Cisco Unified Communication and Voice troubleshooting assistance.

Minimum Qualifications

  • Typically requires BS, CS, or University degree equivalent and 6-10 years of relevant experience in Cisco Unified Communication or Collaboration Solutions Engineering.
  • CCIE Cisco Certified Internet Expert (CCIE) Collaboration certification a plus
  • Expert in Cisco Unified Communication and Voice, Cloud, WebEx Suite (WebEx Calling Dedicated Instance, Control Hub, Contact Center, Chat, Conferencing), CUCM, CUC, CER, SME, Expressways, Unified App
  • Interpersonal skills to include consulting, negotiation, presentation/demonstration, and written communication.
  • Excellent fix skills.
  • Document creation skills such as the method of procedures, solution design, installation procedures, testing procedures, fix guides, etc

The following skillsets are thus desired of this candidate:

  • 6-10 years in the field of Cisco Unified Communication and Collaboration Solutions
  • 3-5 years of experience in designing, implementing, and operating Cisco Unified Communication and Collaboration Solutions
  • Expert level knowledge in UC, Cloud, WebEx Suite, (WebEx Calling Dedicated Instance/Multi-Tenant, Control Hub, Contact Center, Chat, Conferencing, CUCM, CUC, CER, SME, Expressways, Unified App)
  • Experience in Programming and Automation/APIs. Python and Ansible desired.
  • Experience in IP Networking, Routing, Switching and Virtualization
  • Knowledge of Microsoft Teams is desired.
  • Experience working with and providing consultation to customers.
  • Candidate must be self-motivated, team-oriented with strong interpersonal and presentation skills.
  • Excellent written and verbal communication skills required.
  • Leadership skills required.

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! 

 

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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