Customer Delivery Engineering Technical Leader

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  • Location:
    Kuala Lumpur, Malaysia
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center
  • Job Id
    1431330

The role holder provides network consultancy, design, implementation, migration and Day2 operational support to help customers maximize network availability and functionality to achieve their business goals. Activities will include in-depth analysis, design (both for high and lower-level network solutions), deployment, operational support and consultancy. The role holder will be "Cisco's face to the customer as a trusted adviser", working in a fast-paced, high-impact environment as a visible contributor delivering our commitments.

What You'll Do

  • To support on aspects of Data Center network, Campus network, WAN/LAN Networking / Security, Data Center technology, UCS compute and Hyperflex hyperconverged systems from requirements capture/definition through customer.
  • To interpret client needs, assess the full requirements, and identify suitable solutions.
  • To input to cost/timescale solutions/options and manage expectations as appropriate with the customer.
  • To support on the service delivery and network solution implementation.
  • Produces architectural network designs for large-scale networks.
  • Assists customer with deployment of complex network tools and related Network
  • Builds simulated networks in test labs to validate the design and solution
  • Provides remote or onsite deployment support.
  • Executes all phases of project delivery including plan, design, network staging, implementation, migration, testing, handover, etc.
  • Performs troubleshooting, Analysis and Diagnosis of complex DC, Campus network infrastructure.
  • Builds simulated networks in test labs to resolve highly complex problems and compatibility issues.
  • To provide Day-2 support and troubleshooting service for the network infrastructure related incidents and problems.

Who You’ll Work With

CX is a team of outstanding technical guides whose #1 focus is to deliver a world-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores

Who You Are

  • Understanding of Cisco Application Centric Infrastructure (ACI) solution. Exposure in design, test, implement of ACI solution.
  • Understanding of Cisco Software Defined Access architecture and solution. Exposure in design, test, implement of SDA solutions.
  • Understand and have exposure on DNAC, Wireless, ISE, preferably with hands on experience. Know the differences between traditional wireless and SDA wireless, experienced in configure device profiling, authorization policy, etc. in Cisco ISE.
  • Understanding of Cisco SDWAN solution. Understand vManage/vSmart/vBond/vEdge and OMP routing protocol. Understand centralized / local policy configuration via vManage. Understand how zero touch provisioning work in SDWAN.
  • Understanding of Data Center architectures, experience in planning, design & implementation of Data Center infrastructure.
  • Experienced in Catalyst series switches and Nexus switches.
  • Experienced in Cisco compute infrastructure, UCS platform and Hyperflex hyperconverged systems
  • The ability to perform highly technical L1, L2 and L3 troubleshooting to determine root cause of software or hardware failure issues.
  • Excellent communication & interpersonal skills, Effective consulting and communication skills
  • Experience in building and designing large & complex Data Center Network Infrastructure, Campus Network Infra, etc.
  • Demonstrated industry awareness
  • CCIE in any technology domain (R/S, DC, etc) preferred as an added advantage.

Why Cisco?

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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