Customer Delivery Engineering Technical Leader (Routing / Switching or SDWAN or Wireless - 10 to 12 Years)
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Location:Pune, India
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Area of InterestCustomer Experience
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Job TypeProfessional
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Technology InterestNetworking, Security
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Job Id1418701
Our CX Vision is to accelerate our customers’ success, and profitable growth for Cisco and our partners, by delivering the best customer experience in the industry.
What You'll Do
As a Technical Leader in the CX Centre support services supporting Routing and SDWAN , the primary responsibilities include
Customer problem resolution: Active participation in customer critical issues – RRR, CAP cases. Assist the team in troubleshooting sophisticated network issues
Talent development: Mentor and coach engineers to develop into SME and future technical leaders
Content development: IC digitization, content creation – videos, articles
Drive innovation and automation across TAC processes, tools,
Extensive engagement and building a positive relationship with Engineering for on-going product issues, such as Customer Experience Reviews, Early Field Trials.
Who You Are
Strong exposure to Large Enterprise / Data Center network environment on next gen routing technologies such as Segment Routing, SDWAN in addition to Traditional Routing.
Customer experience: highly skilled in Reproduction and debugging of customer issues.
Ability to work and lead a cross-functional and geographically diverse team
Experience in Linux, CPU architectures, virtualisation and Linux device drivers would a plus.
Tackle problems creatively and multi-task in a fast-paced and constantly evolving environment.
Actively works with the Engineering teams for addressing systemic product issues along with driving usability and serviceability concerns.
Drives and facilitates NPI delivery for product and feature updates
Experience with standardisation such as working in IETF would be a bonus
Take full ownership of team’s technical outcomes and leads by example
Mentors other Potential Technical leaders within and outside the organisation
Desired Skills
Minimum 10 to 12 Years of Exposure and experience in working with Large Enterprise or Data Center networks in Next Gen Routing such as Segment Routing, SD-WAN in addition to Traditional routing
Prior experience in a NOC, TAC or a Customer facing environment in a break-fix role is a must
Work experience in implementation and configuration of layer2/layer3 routing and switching on Cisco IOS / XE/ XR or Data Center products.
Experience installing, configuring, and maintaining all manners of network hardware, cabling and associated peripherals including Switches, Routers, Firewalls, Proxies, Traffic Managers and other network appliances.
Network Automation skills – Python,
CCDE preferable, CCIE is a must.
Technical Skills
Strong Networking and in-depth knowledge in Cisco routing technologies ( CCNP, CCIE level knowledge preferred )
Detailed knowledge of LAN/WAN designs as well as the support processes surrounding large scale network deployments
Routing Protocols such as BGP, ISIS, EIGRP, OSPF
Working knowledge on Cisco or other SD-WAN solutions is a must.
Highly proficient on IPv4/v6, MPLS, Multicast, Segment routing, Ethernet: GE, 802.1q VLANs, 802.1ad (QinQ)
Understanding of Linux systems, virtualization technologies such as VMWare and KVM
Understanding of Cloud Technologies such as AWS, Azure, and Openstack
Understanding of security technologies, digital certificates, X.509, IPSec, TLS, SSL
Proficient with networking tools such as traffic generators (e.g lxia), sniffers et al.
Knowledge of VxLAN/Routing Technologies and protocols is a definite plus.
Familiarity with Transport Layer Security (TLS) and IP Security (IPsec)
Unicast/Multicast Forwarding experience would help too.
Cisco ASR1K , Cisco ISR series ,CRS.
Softskills
Demonstrate Leadership skills
Ownership Mindset.
Good analytical and troubleshooting skills
Excellent verbal and written communication skills.
Effective business writing
Good Customer handling skills.
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
