Customer Delivery Engineering Technical Leader – Quebec

  • Location:
    Offsite, Montreal, Quebec, Canada
  • Area of Interest
    Customer Experience
  • Compensation Range
    112400 CAD - 146000 CAD
  • Job Type
  • Technology Interest
    Cloud and Data Center, Networking
  • Job Id
What You'll Do
CX Canada, Advanced Services delivers innovative, end to end, optimized networking and architecture solutions to IT leaders who are accelerating their mission by transforming their IT. Serving Enterprise, Commercial, and the Public Sector, we provide technical expertise, deep knowledge of the Enterprise domain, and a strong commitment to the missions of this unique group of customers.
The Customer Delivery Consulting Engineer is responsible for the support and delivery of Advanced Services network optimization, architectural design services and implementation. In this role, you will be "Cisco's face to the customer" working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. The ideal candidate is a creative problem solver, comfortable with challenging the status quo and able to rapidly respond to escalated issues. With a top tier mix of broad networking knowledge and specific area expertise, as well as excellent customer relationship skills, you're well positioned to become a trusted advisor capable of building solid, long-term relationships with customers.

Who You'll Work With
The Customer Delivery Consulting Engineering role is comprised of geographically dispersed engineers that design, architect, and support work on critical networks with innovative Cisco solutions. This team is leading the way in providing foundational engineering and operations support with the expectation for networks and data centers to perform at the highest possible levels. We work with our customer in getting their infrastructure ready for future architectures and solutions and assisting them in navigating through proof of concepts and introduction of the same. Strong relationship building and interpersonal skills are traits of successful consultants in this organization. We are strongly focused on continuous development and training on new products/technologies that keep us in a leading position as industry network consulting leaders.
As part of this team, you will work directly with our customers and gain hands-on experience and exposure into their networks. You will collaborate on a variety of projects that have a real impact to our nation’s security. We will value your ideas and perspective on how to get things done. You will work on network infrastructures and help to deliver business solutions and technology solutions from data, security, mobility, and cloud.
  • Drives Cisco customer technology transitions related to Data Center Networking solutions and services.
  • Leads and/or supports Cisco customer delivery engagements and create and share technical collateral, documentation and deliver knowledge transfer.
  • Provide escalation support for complex issues to diagnose, troubleshoot, and resolve incidents related to Cisco services and solutions.
  • Mentor and become a trusted advisor to Cisco customers.

Role Specific Responsibilities:
  • Project requirements, consults, and works with customers and Cisco stakeholders to plan, gather requirements, design, install, configure, integrate, test, migrate and optimize Cisco’s Enterprise Networking products to deliver business solutions and outcomes.
  • Interacts effectively with Cisco customers, provide technical expertise and guidance, work with Cisco Technical Assistance Center (TAC) to solve complex problems, identifies serviceability issues, and drives resolution of the issues.
  • Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
  • Individual contributor. Occasional travel to customer site for kick off and implementation. 

Desired Education, Skills, and Certifications:
  • CCIE in Data Center or Route & Switch Technologies or 10+ years of equivalent experience. 
  • Must have solid plan, design, implementation, testing, migration, and troubleshooting skills.
  • Must have in-depth knowledge of Data Center Networking and various Cisco components that can deliver these capabilities.
  • Cisco Nexus, NXOS, ACI, Nexus Dashboard, NDFC, NDO, etc.
  • Data Center Layer 2/3 overlays for example, VXLAN, EVPN, etc.
  • Layer 2 Networking features for VPC, STP, FHRP, etc.
  • Layer 2 security features for example port security, MACsec, ACL, private vlans.
  • Layer 3 security features for example CoPP, ACL's, DAI, IP source guard.
  • Layer 4-7 integration
  • Routing protocols and features for example OSPF, EIGRP, ISIS, BGP, PBR, BFD.
  • QoS traffic management for example queuing, policing, shaping, etc.
  • Network management protocols for example PTP, NTP, DNS, DHCP, TACACS, RADIUS, etc.
  • Multicast protocols for example PIM, IGMP, RP, BSR.
  • Monitoring services for example, NDI, Netflow, SNMP, Syslog, etc.
  • Familiar with network programmability, automation, and virtualization
  • Fluency in Canadian French Language is a must in this role. 
  • Nice to have skills: Cisco Compute, UCS, Intersight , IPv6, Cloud architectures and concepts.
Why Cisco 
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. Be you, with us! #WeAreCisco 
Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.