Customer Delivery Engineering Technical Leader - DC Apps/Software(Nexus R&S, Virtualization, ACI)

  • Location:
    Bangalore, India
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center
  • Job Id
    1383234

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who are not afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.

 The Business Entity

 Cisco CX Mission is to accelerate customer success through innovative services and world-class people, partners, processes & tools. Services-led interactions are key differentiators to maximize the value of Cisco’s solution to customer.

 

The Team

 We are a team of engineers with deep technical expertise and relevant industry experience. We work closely with Cisco Engineering team & CX Leadership to identify and execute actions required to accelerate success of CX Support Services Organization. We use innovative ideas to deliver best Customer experience in Industry.

 

Who You'll Work With?

This team primarily works with CX leadership in the regions. You will be collaborating with TAC (Technical Assistance Center) delivery teams across region, Product Engineering, TS Product Management, Acquisition Integration, Sales and Service Readiness teams to drive scalability of new products and solutions.  You will work with global Technical Leaders and GTAC Technology Office to drive grass roots innovation.

Who You Are

You are an approachable leader, teammate, innovator who is “customer obsessed” and an example of technical perfection.

You drive improved customer experience with products, technologies, and solutions by demonstrating technical perfection, collaboration, and ownership in all aspects of customer problem resolution across highly visible issues that have broad customer impact.

You craft business and technology strategy through innovation in support of CX, Cisco and industry priorities with a keen eye for optimizing support workflows, tools and offers

You establish highly effective working relationship with Sales, Professional services and Engineering promoting collaboration and information sharing.

You drive consumption of Cisco’s products and services by using those relationships to identify, prioritize, and solve potential and existing customer impacting issues.

You influence product quality and usability with a focus on serviceability and innovative ideas.

You drive technical issue resolution efficiency by producing and sharing rich, highly impactful intellectual property internally and externally while strongly encouraging others to do the same.

You own and drive a culture of excellence and customer obsession, mentoring future technical leaders.

You have strong people skills and ability to collaborate effectively with customers and other internal teams.

You are proficient in English (verbal and written).

We are looking for a team player and natural innovator who has experience in following areas.

  •  - Data Center and Cloud related products and solutions.
  • Innovation & Automation.
  • Engineering partnership in
    • Content and IC (Intellectual Capital) Development.
    • Product serviceability improvements.
    • Early Field Engagements and Quality improvements

 - Understanding of industry business outcomes such as Hybrid Cloud, IaaS, Cross- Architecture and 5G offerings.

 

- Serve as a cross-functional technical advisor by utilizing depth and breadth of knowledge to drive customer success.

 

Minimum Qualifications

        10-15 years of technical expertise in the DC/Cloud technology domain in customer environments spanning the Service Provider and Enterprise space.

       Experience in one or more of the following areas:

o   Data Center – Cloud, Kubernetes and Containers, DevOps

o   Data Center – Nexus Routing & Switching, SDN, ACI

o   Data Center – Compute, Cisco UCS, HX, MDS

       Experience with Virtualization (OpenStack / VMware vSphere / Microsoft Hyper V / Red Hat KVM / Kubernetes, Linux Containers, Amazon and Google cloud etc)

       Knowledge of Nexus Switching, UCS, Enterprise Storage products

       Knowledge of Python, API’s and/or other programming languages

       Knowledge of Data Center operations and design, Cloud and Virtualization industry, related products and protocols.

       Working knowledge of L4-L7 Load Balancing, Firewall/Security Products desirable.

  • Experience in any of Networking (R&S, Linux, SDN, OpenStack, etc..) and their application/Implementation in traditional and PaaS, IaaS technologies.
  • Exposure to automation and orchestration tools is desirable (Python, Ansible etc.)
 

Desired Skills

 

  • Team player. Ability to work in collaborative way to achieve end results.
  • Experience in large scale deployments, migration activities in complex networks across industry segments like BFSI, SP, Hospitality, Healthcare etc..
  • Experience in Product, solution testing, managed operations for a large scale network and network problem resolution.
  • Automation and Innovation first, mindset.
  • Driving different business relevant Ideas to POC and Scale.
  • Fluency in English. Excellent written and verbal skills is Mandatory.

 

What you will do

 ·       Produce and implement ideas using tools, applications and databased used by Cisco engineers to expedite customer’s issue resolution and to customer experience.

  • Engineering Partnership: Drive improvement in product Serviceability, New Product/Feature Incubation and improve public product documentation.
  • Focus on automation to reduce effort required by Support engineers on less complex and repetitive task.
  • Acts as a focal point for large account network problem resolution and provides technical leadership for Critical Accounts where Cisco is at risk.
  • Work with Cisco CX leadership team to effectively manage the current and future requirement for Cisco TAC lab.

  ·     Talent Development: Conduct training Programs/Mentoring for Technical Consulting Engineers. Develops intellectual property and innovates within the strategy to create new service capabilities.

 
Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

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