Customer Delivery Engineering Technical Leader (1415030)

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  • Location:
    Offsite, San Jose, California, US
  • Alternate Location
    Onsite at Redmond, WA
  • Area of Interest
    Customer Experience
  • Compensation Range
    167500 USD - 225100 USD
  • Job Type
    Professional
  • Technology Interest
    Cloud and Data Center, Networking, Service Provider
  • Job Id
    1415030

What you'll do

In this customer-facing role, you will provide hands-on engineering support that enables business outcomes to increase the value of IT relevance to our customers and partners. The Consulting Engineer will build close relationships with customers, CX counterparts, architects, & business units to achieve customer goals and internal Cisco alignment.

Collaborate with Account teams, Customer Support, Partners to improve customer experience, address product or engagement concerns, ongoing strategy and help drive incremental business growth while focusing on our Customer Experience obsession.


Who you'll work with

The role will report to and work with the CX Americas Service Provider Architecture Team Group Leader. Make connections and drive actions from multiple Cisco teams including the Business Unit, Engineering, CX Product Management, CX Project Management, CX Centers Delivery teams, and CX Region Customer Delivery teams.


Who you are

You enjoy troubleshooting and solving problems, being out front and leading, as well as collaborating with the Services Delivery Manager, Cisco Architects, Engineering, and the Customer on an on-going basis. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

  • BS in a business OR technical discipline with experience in Network Engineering solutions.
  • Strong knowledge of IOS-XR OS products :XR Cisco 8000, NCS . (Spitfire is a plus).
  • Demonstrated experience leading IP infrastructure-related projects.
  • Experience in internetworking troubleshooting in a large-scale Routing and IP network environment.
  • Proven experience in software and features, examples include: MPLS (L2/L3 VPN), BGP, OSPF, inter-as, carrier Ethernet, VXLAN/EVPN and Segment Routing.
  • Technical account management skills.
  • Prior experience in Professional/Consulting Services.

Additionally good to have;

  • CCIE RS OR SP
  • Experience with Scripting, Python, and/or Linux is a plus.
  • Please note this is an onsite role, which requires 4 days a week at the customer site in Redmond, Washington.

Why Cisco

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. 

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco 

#LI-PS3

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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